Customer Service Representative ensuring cleanliness and sanitation. Performing janitorial duties and collaborating with team for effective operations.
About the role
- Sr Customer Service Specialist providing excellent customer service for mortgage loans by addressing complex inquiries and ensuring compliance with regulations.
Responsibilities
- Answer the more complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
- Deliver accurate and timely information to callers in a courteous and professional manner, with first-call resolution in all but the most complex issues and in compliance with all applicable regulations.
- Refer more complex or complicated calls to qualified team member.
- Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
- Track, follow-up and complete customer call backs to ensure inquiry resolution.
- Collect payments whenever necessary and appropriate.
- Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
- Research and resolve a wide variety of customer questions/issues.
- Resolves and/or addresses complex customer problems or questions.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent work experience
- Three (3) to four (4) years’ customer service/call center experience in a high volume telephone contact environment
- Three (3) years or more Mortgage Loan Servicing industry experience
Benefits
- Comprehensive healthcare plans for you and your family.
- Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Support Analyst managing corporate events and food supplier contracts in São Paulo. Ensuring quality service delivery for client satisfaction in a hybrid work model.
Customer Care Consultant at Prima providing professional and human support for motor insurance queries. Growing with the company while offering customer support through various communication channels.
Loss Prevention Associate at TJ Maxx preventing theft and ensuring store safety. Supports a vibrant team and contributes to a positive customer shopping experience in the store.
Operations Support Specialist providing vital support within The Hartford's Claims Centralized Operations Group. Responsible for processing customer - initiated claims and managing daily workload.
Manage customer onboarding and ensure success with JUPUS, a fast - growing Legal Tech company. Collaborate with clients and internal teams to optimize user experience and feedback.
Integrated Sales Support Rep in Las Vegas providing administrative sales and support to team. Coordinating schedules, managing documentation, and supporting reporting for the AT&T sales team.
Customer Experience Officer handling service and support for Tennis World Melbourne Park & Albert Reserve. Responsibilities include customer service, front of house management, and event support.
Customer Service Representative providing support across Hamilton branches for online banking and inquiries. Assisting customers with problem - solving and digital tool navigation while ensuring a great experience.
Customer Service Representative providing customer support and coordinating service for Trademasters. Handling inbound calls and scheduling technicians to ensure timely service delivery.