Technical Sales staff ensuring seamless operation of heating and power generation systems from quotation to contract completion. Supporting partners and customers with technical queries and claims.
Responsibilities
Primary contact for sales staff regarding technical questions and support in preparing quotations
Responsible for order follow-up through to safe system operation
Ensure implementation and feasibility of the services offered
Professional handling of telephone and email inquiries as well as complaints
Support improvement of services based on customer feedback
Maintain newly installed and existing customer systems and ensure smooth operation
Requirements
Completed technical vocational training as a plant mechanic, HVAC (sanitary, heating and air conditioning) technician, mechatronics technician for refrigeration, electronics technician, or electrician
Ideally experience in customer service, operation of HVAC/climate control systems, and handling complaints/claims
Confident use of IT applications such as Salesforce, Microsoft Office, Gmail, and SAP
Organized, results-oriented, and a quick learner
Customer-oriented with strong communication and teamwork skills
Benefits
30 days paid vacation per year
Exclusive discounts on selected Viessmann products and services
Modern office in the heart of Berlin
Selection of healthy and affordable meals in the staff canteen
Numerous professional and personal development opportunities
Full responsibility for your project and excellent opportunities for personal and professional growth
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