Hybrid HVAC Technical Solutions Engineer

at Carrier

• Job title: HVAC Technical Solutions Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Technical Solutions Engineer in HVAC managing post-order processes and providing technical support to Data Centre teams. Collaborating with Sales, Finance, and Logistics for effective project delivery.

Responsibilities

• The Technical Solutions Engineer is responsible for managing the post-order process and providing vital technical support to the Data Centre Sales and Project Management teams.
• Acting as the primary post-sale point of contact, the role ensures accurate order processing, effective coordination with Carrier factories and third-party suppliers, proactive customer communication, and support throughout the delivery lifecycle.
• Manage the order-to-delivery lifecycle, supports effective cash collection, provides accurate and timely sales (invoicing) forecasts, and acts as a key operational interface between Sales, Finance, Logistics, and Customer Care leadership.
• Connect customers directly to Carrier’s UK&I Data Centre team, supports both standard and complex orders, supports the project delivery team with coordination of manufacturing, logistics and commissioning activities.
• Support the Sales team with customer enquiries and tender bids
• Direct engagement with clients, consultants and designers to produce detailed and accurate selections.
• Manage the end-to-end post-order process from order receipt through to delivery.
• Manage the review and approval of Technical Submittals with the Project management team.
• Act as the main point of contact for customers post-sale, providing clear and proactive communication.
• Provide support to the Project Delivery Team to ensure seamless execution from order intake through to final delivery.

Requirements

• Proven experience in a technical sales or project delivery role with strong technical knowledge, primarily involved in HVAC, building services or similar industry.
• Demonstrated experience supporting multi-disciplinary teams, including customer care, sales, project delivery, or operational support functions.
• Strong understanding of tender enquiries, product selections, technical submittals and post-order handover process.
• Strong stakeholder management skills, with the ability to influence cross-functionally and operate effectively in a matrix organisation.
• Excellent communication skills, with the confidence to handle escalations, complex customer situations, and senior internal stakeholders.
• Strong organisational, prioritisation, and decision-making skills, with the ability to manage multiple competing demands in a fast-paced environment.

Benefits

• Competitive base salary
• 15% bonus (paid quarterly)
• 25 Days Holiday + bank holidays
• Holiday purchase scheme
• Company pension scheme
• Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations