Implementation Specialist overseeing customer onboarding and implementation for e - commerce platform Base. Collaborating with internal teams and customers to ensure efficient setup and integration.
About the role
- Technical Support Analyst providing e-commerce assistance, ensuring client satisfaction and problem resolution. Engaging with clients and guiding them through API integration processes.
Responsibilities
- Provide technical support ensuring customer satisfaction and resolution of problems and questions, and when necessary, guide and train users.
- Promptly and correctly respond to client requests, recording and resolving them according to technical procedures.
- Support clients during API integration processes.
- Handle service requests quickly and efficiently, ensuring client satisfaction.
- Interact with other support teams to resolve, manage, and follow up on requests.
- Serve customers in accordance with company guidelines.
- Identify business needs, requirements, and demands.
- Stay aligned with best practices and meet the timeliness requirements of e-commerce.
- Keep up with technological advances and be familiar with the company's existing technologies.
- Ensure customer satisfaction.
Requirements
- Knowledge of programming languages.
- Fluent English (contact with international clients).
- Knowledge of databases.
- Knowledge of SQL.
- Knowledge of AI agents (a plus).
Benefits
- Transportation allowance.
- Meal voucher (restaurants) / Food voucher (supermarkets).
- Medical plan (Fundação Saúde Itaú or Central Nacional Unimed).
- Dental plan (Odontoprev or Interodonto).
- Life insurance.
- Profit-sharing (PLR) – Participation in Profits and Results (based on bank performance).
- Private pension plan.
- Exclusive discounts on our financial products.
- Extended maternity and paternity leave.
- Childcare / nanny assistance (for parents).
- Education assistance.
- Wellhub or TotalPass.
- Access to Itaú leisure clubs (Guarapiranga / Itanhaém and São Sebastião).
- + Some additional perks you can learn about during the process 😊
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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