Customer Support Manager responsible for handling inquiries in E - Commerce. Ensuring high - quality service using CRM tools and collaboration with internal teams.
About the role
- Senior Ecommerce Specialist shaping global ecommerce strategy and local execution at Demant Diagnostics. Collaborating across digital teams to enhance online customer experiences.
Responsibilities
- Owning and shaping the global ecommerce vision, strategy, budget, and roadmap
- Defining, tracking, and reporting on KPIs to measure global and local performance
- Ensuring governance processes are followed and that all development needs are clearly described in terms of business value and budget
- Collaborating with local business owners, IT, and Global Digital Marketing
- Leading a community of local ecommerce managers and supporting their development
- Facilitating quarterly business priority meetings
- Acting as the main point of contact for the Salesforce Commerce Cloud roadmap
- Overseeing and balancing global and local campaign management
- Identifying and executing commercial activities based on data
Requirements
- Proven experience in global ecommerce management or digital product ownership
- A master’s degree in business administration or similar relevant education
- Strong stakeholder management skills and the ability to align diverse needs
- Strong communication and presenting skills
- Experience with Salesforce Commerce Cloud or similar platforms
- A structured approach to governance, prioritization, and roadmap planning
- A collaborative mindset and the ability to lead through influence
- A global mindset and the mobility & willingness to travel up to 15 days per year
Benefits
- We value diversity, equity, and inclusion (DE&I) and we are committed to creating an inclusive working environment.
- We welcome applications from all qualified candidates regardless of ethnic background, personality, age, gender, and education.
- Diversity is part of our cultural DNA.
- Women in STEM areas are particularly encouraged to apply, as Demant supports United Nations Sustainable Development Goal 5 on gender equality.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Trainee E - Commerce Marketing Manager at Vino Digital supporting online marketing initiatives for partner wineries. Collaborating on various marketing projects and learning e - commerce strategies.
Werkstudent/in managing social media, e - commerce, and strategic partnerships for a social start - up. Contributing to social innovations with a focus on societal impact.
Frontend Developer at Nordalux creating modern Shopify stores with a focus on performance, UX, and Conversion. Working fully remote and collaborating with design and backend teams.
Developing AI - driven workflows for E - Commerce, focusing on automation and collaboration with teams. Working flexibly in a fully remote environment at Nordalux.
E - Commerce Manager developing and executing Amazon strategies for reisenthel brand. Collaborating closely with internal teams to optimize product listings and enhance market presence.
Retention Marketing Manager leading lifecycle strategy for ecommerce and membership at Publishers Clearing House. Focusing on customer engagement and subscription growth in a hybrid role.
Ecommerce Performance Marketing Manager leading digital marketing strategies for brands across SEA. Overseeing campaigns, client management, and analytics to optimize ecommerce performance.
Estagiário de E - commerce na Lojas Renner contribuindo com análise de dados e suporte financeiro. Colaborando em projeto e rotinas operacionais no ecossistema digital.
Commercial Analyst focused on e - commerce performance and competitor analysis at C&A. Responsible for customer journey governance and strategic business objectives in a fashion retail environment.