Customer Support Representative enhancing customer experience in the textiles industry. Managing inquiries via email, chat, and phone with a focus on efficiency and service quality.
About the role
- Implementation Specialist overseeing customer onboarding and implementation for e-commerce platform Base. Collaborating with internal teams and customers to ensure efficient setup and integration.
Responsibilities
- Lead end-to-end implementation and onboarding of new Base customers
- Guide customers through system setup to ensure full functionality in the shortest possible time
- Act as the main point of contact during the implementation phase
- Develop, document, and optimize implementation processes to reduce time-to-go-live
- Support customers integrating Base with e-commerce platforms and marketplaces in Mexico
- Identify risks, blockers, and dependencies early and proactively resolve them
- Collaborate with Sales, Product, and Customer Success teams to ensure smooth handoffs
- Educate customers on best practices to maximize value from the platform
Requirements
- 2+ years of experience in Implementation, Onboarding, or Customer Success in a SaaS company
- Strong experience working with e-commerce platforms and/or marketplaces (experience in Mexico is a plus)
- Proven ability to manage multiple implementations simultaneously
- Process-oriented mindset with a strong focus on efficiency and outcomes
- Excellent communication and customer-facing skills
- Fluent English (written and spoken)
- Based in Mexico
Benefits
- Be part of a global company with a proven product and active LATAM expansion.
- High-impact role in a strategic and growing market.
- Work directly with top-tier teams in product, engineering, and sales.
- Hybrid work model, competitive compensation, and real opportunities for career growth.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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