Senior Technical Business Analyst focusing on Private Markets at Russell Investments. Responsible for delivering technology and data solutions that meet operational needs and enhance insights.
About the role
- Analista Pleno at Itaú managing operational performance of customer service centers and ensuring quality. Responsible for continuous improvement and implementation of effective solutions.
Responsibilities
- Manage the operational activities of customer service centers, monitoring routines, capacity, productivity, and service quality to ensure adherence to defined standards.
- Analyze data and track KPIs related to customer service and customer experience, identifying trends, deviations, and opportunities for improvement with a focus on operational efficiency and customer satisfaction.
- Lead continuous improvement initiatives for processes, reviewing workflows, proposing adjustments, and supporting the implementation of solutions that simplify operations and reduce friction for customers and teams.
- Maintain ongoing relationships with stakeholders across different hierarchical levels, acting as a liaison between operational areas, partner teams, and managers to ensure alignment and smooth communication.
- Monitor strategic initiatives, tracking deadlines, priorities, action plans, and deliverables to ensure execution as planned and value generation for the business.
- Coordinate schedules, forums, and alignments with partner areas, organizing follow-up rituals, status meetings, and checkpoints to ensure visibility and informed decision-making.
Requirements
- Analytical capability, with the ability to interpret data, identify patterns, and support decision-making.
- Customer-focused mindset, ensuring service quality and continuously seeking the best customer experience.
- Risk management awareness, attentive to operational, regulatory, and customer experience impacts.
- Constructive critical mindset, acting proactively to identify problems and propose improvements.
- Motivation to learn new things, open to change, new methods, and technologies.
- Proactivity, autonomy, and a strong sense of responsibility in task execution.
- Good interpersonal skills, with the ability to interact and collaborate across different areas and hierarchical levels.
- Resilience and flexibility to operate in dynamic environments with multiple demands.
- Teamwork orientation, valuing knowledge sharing and common goals.
- Experience with Agile project methodologies (e.g., Scrum, Kanban, or similar practices).
- Knowledge of Project Management, including organizing activities and tracking deadlines and deliverables.
- Previous experience in Customer Service, Customer Experience, or contact center operations.
- Advanced Excel skills for data analysis, information organization, and KPI tracking.
- PowerPoint skills for preparing executive presentations and follow-up materials.
- SharePoint experience for document organization, version control, and team collaboration.
- Completed higher education (Bachelor's degree).
- Courses or certifications in Agile Methodologies, Project Management, or Customer Experience are a plus.
- Certifications in Agile methodologies will be considered an advantage.
- Training related to customer service, operations management, or continuous improvement will be valued.
Benefits
- Meal allowance
- Transportation voucher
- Food allowance
- Childcare assistance
- Health insurance
- Dental insurance
- Life insurance
- Private pension plan
- Partnerships with Gympass and Totalpass
- Partnership with Univers (Drogasil and Droga Raia)
- Access to visits, reservations, and accommodation at the Itaú Unibanco Club (Guarapiranga, Itanhaém, and São Sebastião)
- Discounts and perks at partner stores and service providers across Brazil and Latin America
- "Fique OK" employee well-being program
- Corporate University
- Discounts on financial products and services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Business Analyst responsible for mapping operational rules and analyzing risks in a finance recovery firm. Collaborate with cross - functional teams ensuring compliance and data integrity.
Business Analyst at Qualified Health developing AI solutions for healthcare clients. Conducting product discovery and supporting account management activities in a remote setup with some onsite work.
Business Analyst ensuring high - quality product delivery in an agile environment with Vistrue, a software company focused on asset management.
IT Asset Management Analyst ensuring governance for software and hardware assets at Intact. Focused on maximizing IT asset investment and compliance through effective management and reporting processes.
Product Owner/Business Analyst at 3P developing software for governmental institutions. Focusing on customer collaboration and agile methodologies to enhance public services.
Markets Data Management Analyst improving processes for client on - boarding and trade execution in financial services. Collaborating with stakeholders for global reference data strategy and policies.
Helios Defense Solutions LLC seeks Information Management Analysts supporting IT operations and cybersecurity for DoD programs. Collaborate in leading analytical methodologies and improving operational performance.
Business Analyst Intern supporting strategic initiatives in a dynamic environment at Apollo, focusing on business operations and efficiencies. Collaborating with leadership to drive performance metrics and data insights.
Business Analyst supporting consulting engagements at Starr & Associates, delivering advisory and execution support. Responsibilities include requirements elicitation, documentation, and stakeholder facilitation.