Business Analyst responsible for mapping operational rules and analyzing risks in a finance recovery firm. Collaborate with cross-functional teams ensuring compliance and data integrity.
Responsibilities
Map operational, contractual, and regulatory rules;
Translate those rules into testable controls (preventive and detective);
Structure and consolidate data from different systems for analysis;
Analyze scenarios and identify nonconformities and operational risks;
Execute and monitor periodic control tests;
Record and ensure the traceability of auditable evidence;
Monitor and analyze operational risk indicators;
Support internal and external audits by providing evidence and analyses;
Drive the evolution and improvement of controls, including automations.
Requirements
Degree in Business Administration, IT, Engineering, or related fields;
Experience in data analysis with strong Excel skills;
Experience in operational environments (collections, call center, customer service, or similar);
Ability to interpret rules and work with data to build controls and analyses;
Ability to structure problems and propose solutions;
Familiarity with governance and control frameworks (e.g., COBIT, COSO, ISO 27001);
Postgraduate degree in related areas (preferred);
Knowledge of SQL (basic to intermediate);
Experience with CRM systems or dialer platforms;
Experience with quality monitoring;
Understanding of compliance, audit, and internal controls;
Experience with Power BI or other data visualization tools.
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