Business Analyst at EXL delivering solutions for insurance clients through data analysis and process optimization. Collaborating with teams to meet business requirements effectively.
About the role
- Junior Business Analyst ensuring operational stability and proposing efficiency improvements at iFood, focusing on logistics and operational metrics.
Responsibilities
- Ensure the stability of the logistics operation by balancing service level, quality, and profitability.
- Propose improvements to operational efficiency in partnership with strategic areas such as Regional teams, Restaurant Relations, Product, CX, Commercial, and others.
- Clearly communicate operational results and any changes implemented.
- Adjust and monitor logistics parameters to optimize routing and delivery organization.
- Conduct data analyses to generate insights and identify root causes of operational deviations.
- Propose corrective and preventive actions based on operational indicators such as SLA, cancellation rate, and delivery efficiency.
- Develop and implement tests for continuous improvement of logistics performance.
Requirements
- Knowledge of SQL and data analysis.
- Familiarity with visualization tools such as Tableau, ThoughtSpot, Power BI, and Excel/Google Sheets.
- Experience designing and executing A/B tests.
- Effective communication skills, able to engage with different teams and organizational levels.
Benefits
- Ensure the stability of the logistics operation by balancing service level, quality, and profitability.
- Propose improvements to operational efficiency in partnership with strategic areas such as Regional teams, Restaurant Relations, Product, CX, Commercial, and others.
- Clearly communicate operational results and any changes implemented.
- Adjust and monitor logistics parameters to optimize routing and delivery organization.
- Conduct data analyses to generate insights and identify root causes of operational deviations.
- Propose corrective and preventive actions based on operational indicators such as SLA, cancellation rate, and delivery efficiency.
- Develop and implement tests for continuous improvement of logistics performance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Business Analyst role for digital projects at EXL, a leading data analytics and digital operations company. Responsibilities include analyzing business processes and supporting project implementation.
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