Customer Support Specialist handling complex banking product inquiries and issues. Engaging with clients while ensuring service desk quality in a hybrid work setup.
About the role
- Oncology Account Executive managing sales and customer relationships in a healthcare environment. Driving account growth through new acquisitions and strategic prospecting for tumor profiling solutions.
Responsibilities
- Drive new account acquisition and organic growth through strategic prospecting, value-based selling, and clinical education.
- Position Caris as a preferred or sole-source provider of tumor profiling and molecular intelligence solutions.
- Analyze territory opportunities and develop strategic sales plans to achieve growth objectives.
- Meet or exceed assigned revenue, activity, and performance targets.
- Build and maintain strong customer relationships through consistent in-person engagement.
- Ensure a seamless customer experience across the full order lifecycle.
- Maintain open communication with key account stakeholders and escalate issues when satisfaction is at risk.
- Execute retention strategies and identify upselling and cross-selling opportunities.
- Engage with oncology clinicians and allied teams across clinics, pathology labs, and hospital settings.
- Support physicians with ordering and interpretation of the CMI platform, including access to PHI when required.
- Demonstrate and advise on technology solutions such as portals, EMR integrations, and workflows.
- Maintain strong knowledge of molecular profiling, biomarkers, and competitive offerings.
- Provide consultative guidance on billing, reimbursement, and payer dynamics.
- Serve as a resource on laboratory reimbursement and operational workflows.
- Share market trends, customer feedback, and competitive insights with leadership.
Requirements
- Bachelor’s degree required.
- Minimum of 3 years of relevant sales experience.
- Strong understanding of oncology practices and molecular diagnostics.
- Knowledge of billing and reimbursement environments.
- Excellent communication and relationship-building skills.
- Ability to manage multiple priorities in a matrixed environment.
- Proficiency with Microsoft Office and CRM tools.
- Valid driver’s license and willingness to travel regularly.
- Successful completion of pre-employment requirements.
- 5+ years of sales experience with oncology or molecular diagnostics focus (preferred).
- Established oncology or pathology relationships (preferred).
- Familiarity with hospital systems and pathology networks (preferred).
Benefits
- Travel required, including possible evenings, weekends, or holidays
Job title
Job type
Experience level
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Degree requirement
Location requirements
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