Customer Service Representative optimizing order and delivery processes for Cargill in Hungary. Supporting customer service operations in a hybrid work model.
Responsibilities
Support customer service operations for a single-site team of moderate scale
Optimize and monitor shipping and returns processes
Process customer orders (including more complex requests)
Resolve order- or delivery-related issues
Maintain accurate systems and working relationships to support customer demand forecasting and manage shipment- and inventory-related data
Communicate with customers regarding order status, invoices, contract balances, and other information required to complete sales transactions
Execute customer service processes and standards, including monitoring and maintaining order timelines
Support continuous improvement initiatives and service commitments
Resolve routine customer issues independently and escalate more complex matters to appropriate team members or stakeholders
Perform other related duties as required
Requirements
Completed secondary education (high school diploma or equivalent)
Proficiency in MS Office, particularly Excel at a basic level
Strong written and verbal communication skills
Experience interacting with customers and resolving service-related issues
Strong attention to detail, adaptability, and a customer- and business-oriented mindset
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