Hybrid Customer Service Representative

Posted 2 weeks ago

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About the role

  • Customer Service Representative optimizing order and delivery processes for Cargill in Hungary. Supporting customer service operations in a hybrid work model.

Responsibilities

  • Support customer service operations for a single-site team of moderate scale
  • Optimize and monitor shipping and returns processes
  • Process customer orders (including more complex requests)
  • Resolve order- or delivery-related issues
  • Maintain accurate systems and working relationships to support customer demand forecasting and manage shipment- and inventory-related data
  • Communicate with customers regarding order status, invoices, contract balances, and other information required to complete sales transactions
  • Execute customer service processes and standards, including monitoring and maintaining order timelines
  • Support continuous improvement initiatives and service commitments
  • Resolve routine customer issues independently and escalate more complex matters to appropriate team members or stakeholders
  • Perform other related duties as required

Requirements

  • Completed secondary education (high school diploma or equivalent)
  • Proficiency in MS Office, particularly Excel at a basic level
  • Strong written and verbal communication skills
  • Experience interacting with customers and resolving service-related issues
  • Strong attention to detail, adaptability, and a customer- and business-oriented mindset

Benefits

  • Competitive salary
  • Professional development opportunities

Job title

Customer Service Representative

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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