Onsite Community Based Care Coordinator I

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About the role

  • Community Based Care Coordinator I overseeing member care coordination in Arkansas. Responsible for assessment, planning, service coordination and transitions between levels of care.

Responsibilities

  • Understand and implement person-Centered thinking
  • Facilitate the person-Centered planning process
  • Assist with in person-centered care training to maximize the development of the Person-Centered Service Plan.
  • Coordinate services and health benefits for members who meet criteria
  • Consult with members, families and legally responsible people to discuss behavioral and physical health care needs
  • Consult and collaborate with other professionals and community members to coordinate care and develop Person-Centered Service Plans
  • Assist with ongoing communication with the internal complex clinical team.
  • Assist with educating members about their condition, medication and assist with any necessary instruction.
  • Monitor service delivery to ensure appropriateness of care and compliance with any waiver
  • Complete psychosocial health care questionnaires and behavioral assessments by gathering information from the member, family, provider and other stakeholders
  • Monitor and evaluate Person-Centered Service Plan on an ongoing basis through member, family, provider and stakeholder contact by modifying the plan as needed based on member choice
  • Assist with care coordination activities to support member outcomes
  • Maintain current and accurate documentation of contacts, treatment plans, case notes, referrals, and assessments in the electronic record according to current accreditation and compliance guidelines
  • Participate in meetings with providers to inform them of services and benefits available to members
  • Engage members through participating in information collection and assertive outreach, including home visits and telephone calls
  • Assist in education of member/caregiver regarding healthcare access and benefits, and provide member/caregiver with health education and wellness materials
  • Regular travel to conduct member visits, provider visits and community-based visits as needed to ensure effective administration of the program
  • Document care coordination activities and member response in a timely manner according to standards of practice and CareSource policies regarding professional documentation
  • Look for ways to improve the process to make the members experience with CareSource easier and share with leadership to make it a standard, repeatable process
  • Perform any other job duties, as requested

Requirements

  • High School Diploma or GED equivalent required.
  • A minimum of one (1) year of experience working with developmentally or intellectually disabled or behavioral health clients (i.e. discharge planning, case management, care coordination, and/or home/community health management experience) is required.
  • Intermediate proficiency level with Microsoft Office, including Outlook, Word and Excel
  • Must have valid driver’s license, vehicle and verifiable insurance.
  • Employment in this position is conditional pending successful clearance of a driver’s license record check and verified insurance.
  • Employment in this position is conditional pending successful clearance of a criminal background check.
  • Employment in this position is conditional pending successful clearance of a pre-employment drug screen, and annual drug screens thereafter.

Benefits

  • Influenza vaccination is a requirement of this position
  • CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31)
  • CareSource adheres to all federal, state, and local regulations.
  • CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position.
  • Request for accommodations will be completed through an interactive review process

Job title

Community Based Care Coordinator I

Job type

Experience level

Junior

Salary

$37,080 - $59,400 per year

Degree requirement

High School Diploma

Location requirements

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