Problem Support Manager leading the problem management function for U.S. Customs and Border Protection's Network Operations Center contract. Ensures identification and elimination of root causes impacting network availability.
About the role
- Lead Technology Manager at Honeywell driving UOP’s integrated solutions adoption. Collaborate with diverse stakeholders to deliver compelling value propositions and drive business transformation.
Responsibilities
- Collaborate with diverse stakeholders- business, sales, technical services, legal, marketing, and innovation teams—to ensure alignment and profitable growth.
- Combine big-picture thinking with deep technical insights to influence strategic decisions and expand your knowledge across multiple technologies.
- Lead technical execution of assigned Renewables Catalysts Reload opportunities for operating HEFA units and Hydrotreating/Hydrocracking units looking to co-process renewable feeds, by developing compelling value propositions and business cases.
- Engage and build customer relationships to understand their drivers, needs, and expectations.
- Maintain deep expertise in UOP’s aftermarket offerings, with a focus on the Honeywell UOP LCE business unit.
- Share insights and learnings from each engagement to strengthen global technical strategies and foster continuous improvement across the team.
- Contribute to team excellence by identifying opportunities to enhance internal tools and processes, helping us operate more effectively and deliver greater value.
Requirements
- Bachelor’s degree in chemical engineering
- At least 10 years of experience in refining, petrochemicals, or gas processing operations.
- Experience with Hydroprocessing/Ecofining technologies.
- Strong communication, interpersonal, and presentation skills.
- Broad exposure to UOP technologies or industry operations, including roles in service, engineering, projects, marketing, or R&D.
- Ability to thrive in a fast-paced, matrixed environment.
- A proactive, “can-do” mindset to drive transformation initiatives.
- Passion for growth and innovation.
- Collaborative team player eager to contribute to business transformation.
Benefits
- employer subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
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