Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Peer Recovery Support Specialist at WVU assisting patients with substance use disorders and linking them to appropriate resources. Collaborating with a multidisciplinary team to advance brain health solutions.
Responsibilities
- Work actively with patients with substance use disorders who are enrolled in RNl's research studies by helping link participants to outpatient treatment.
- Provide mentoring through life-experience to individuals experiencing substance use problems.
- Meet face to face with individuals and identified support persons in person and/or by phone, at a frequency and format requested and agreed upon by the individual. Ideally, at least once a week.
- Assist research team in recruitment, monitoring, and follow up of research participants.
- Develop individualized plans with patients and monitor those wellness plans during meetings as identified above.
- Provide information to research and treatment team to inform treatment decision making.
- Link patients to available resources, including, but not limited to: continuing education/professional development, safe housing, recovery supports, self-help groups, substance abuse and mental health services, sobriety meetings, and medical/health facilities.
- Serve as a liaison to the patient's formal and informal supports, including but not limited to: their referral source, family members, client sponsors, treatment providers, and other supporters.
- Maintain working relationships with Chestnut Ridge, ED and CHH staff and other agencies or institutions in order provide awareness of recovery as a reality and the availability of recovery coaching.
- Receive on-going supervision and training in order to provide recovery coaching services to the highest degree and the benefit of the community and individuals served.
- Assist patients in crisis situations involving social, emotional, health, and other problems.
Requirements
- High School Diploma, GED or equivalent.
- A minimum of one (1) year of related experience.
- Any equivalent combination of related education and/or experience will be considered.
- All qualifications must be met by the time of employment
- West Virginia state and Federal criminal background check required for DHHR WV CARES regulated area.
- Knowledge of treatment resources including a working knowledge of the 12-Step Fellowships.
- Ability to comply with WVU Medicine, UHA, and Department of Behavioral Medicine and Psychiatry safety procedures
- Excellent customer service skills and the ability to communicate effectively with patients and families, pharmaceutical company personnel, regulatory and monitoring agency personnel, internal staff members.
- Communicates with physicians, patients, students, and employees of WVU, WVU Medicine, and UHA.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
- Ability to analyze information and evaluate results to choose the best solution, solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to develop specific goals and plans, to prioritize, organize and accomplish tasks independently and through others.
- Ability to develop constructive and cooperative working relationships with others and maintain them over time.
- Skilled at working as a team member.
- Skilled at written and oral communication.
- Knowledge of basic computer applications: Word and Excel.
Benefits
- 37.5-hour work week
- 13 paid holidays ( staff holiday calendar )
- 15 annual leave (vacation) days per year ( employee leave )
- 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
- WVU offers a range of health insurance and other benefits
- 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks.
- Wellness programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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