Crisis Counsellor at Klinic Community Health providing crisis counselling and support to affected individuals. Engaging in direct support and providing a safe space for those in need.
Responsibilities
Provides counselling, support, information, referral and links to appropriate community services
Mentors new volunteer advocates in the SACP program
Provides out of building support and advocacy
Assesses caller needs and risk
Charts appropriately according to Klinic Procedures
Participates in training courses and in-services offered elsewhere and by Klinic in order to maintain and improve quality of service
Attends staff meetings as required
Participates in program planning, evaluation and quality monitoring including completing daily statistics
Participates in formal self-evaluations by identifying strengths and limitations
Seeks appropriate supervision/consultation of own actions
Adheres to all agency policies, protocols and promotes best practice
Performs other duties and functions related to their job description not exceeding above stated capacities
Requirements
Undergraduate degree in Social Sciences, graduate degree preferred
Understanding of empowerment based, trauma- informed principles
Current member of the SACP program preferred former members of SACP are encouraged to apply
A thorough knowledge and understanding of the following: therapeutic/counselling process, crisis intervention and suicide prevention, domestic abuse, mental health and addiction
Ability to assess risk in the following areas: Posttraumatic stress, victims of violence, suicide bereavement, domestic abuse, addiction, mental health, child welfare, human trafficking and sexual assault.
Demonstrated ability to support new learners develop skill and competency
Ability to be self-reflective in the counselling process
Ability to contribute to a positive team culture
Excellent interpersonal and communication skills [verbal and written]
Awareness of and sensitivity to issues of diversity
Demonstrated ability to affectively supervise and support volunteers
Ability to complete accurate and concise documentation
Ability to learn and adapt to new computer programs
Benefits
Accommodations available upon request during the assessment and selection process
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