Hybrid Technical Field Service Manager

Posted 10 minutes ago

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About the role

  • Technical Service Team Leader managing a national team of engineers at InPost UK. Overseeing technical solutions for complex challenges in the delivery logistics industry.

Responsibilities

  • Lead and direct a national team of engineers
  • Oversee the strategic planning and execution of the diagnosis, repair, and ongoing maintenance of parcel locker machines
  • Spearhead advanced diagnostics, reconfiguration, and installation of software or firmware
  • Lead and optimise the process of reporting on repairs
  • Oversee the strategic management of tools and components for parcel locker machines
  • Manage and drive personnel development
  • Foster a culture of accountability
  • Implement and oversee quality control processes
  • Provide high-level technical support and strategic guidance
  • Lead the development of new solutions and innovations for parcel locker machines
  • Oversee the creation, updating, and dissemination of technical manuals and documentation

Requirements

  • 5+ years of experience in technical or engineering leadership
  • Strong leadership skills in motivating teams to diagnose, repair, and maintain electromechanical systems
  • Expertise in problem-solving and troubleshooting
  • Excellent communication and leadership
  • Proven ability to oversee large-scale projects across national markets
  • Experience in establishing and managing quality control processes
  • Skilled in managing relationships with internal teams, stakeholders, and international subcontractors
  • Strategic flexibility to lead domestic and international service and training activities
  • In-depth knowledge of parcel locker systems, electromechanical devices, and IT tools
  • Strong organisational skills in managing resources, tools, and team coordination
  • Proactive in team development

Benefits

  • Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
  • Vitality Health Care
  • Work from Anywhere – 4 Weeks per year
  • Enhanced Parental Leave
  • Rail Loan
  • Volunteering Days
  • Hybrid Working (Role suitability dependent)
  • Bring Your Dog to Work Day (Every Friday)

Job title

Technical Field Service Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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