Technical Service Team Leader managing a national team of engineers at InPost UK. Overseeing technical solutions for complex challenges in the delivery logistics industry.
Responsibilities
Lead and direct a national team of engineers
Oversee the strategic planning and execution of the diagnosis, repair, and ongoing maintenance of parcel locker machines
Spearhead advanced diagnostics, reconfiguration, and installation of software or firmware
Lead and optimise the process of reporting on repairs
Oversee the strategic management of tools and components for parcel locker machines
Manage and drive personnel development
Foster a culture of accountability
Implement and oversee quality control processes
Provide high-level technical support and strategic guidance
Lead the development of new solutions and innovations for parcel locker machines
Oversee the creation, updating, and dissemination of technical manuals and documentation
Requirements
5+ years of experience in technical or engineering leadership
Strong leadership skills in motivating teams to diagnose, repair, and maintain electromechanical systems
Expertise in problem-solving and troubleshooting
Excellent communication and leadership
Proven ability to oversee large-scale projects across national markets
Experience in establishing and managing quality control processes
Skilled in managing relationships with internal teams, stakeholders, and international subcontractors
Strategic flexibility to lead domestic and international service and training activities
In-depth knowledge of parcel locker systems, electromechanical devices, and IT tools
Strong organisational skills in managing resources, tools, and team coordination
Proactive in team development
Benefits
Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
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