Project Manager coordinating projects for campus management software implementations. Engaging with clients while working in a hybrid model based in Munich.
About the role
- Manager Patient Experience responsible for enhancing patient experience at Highmark Health's facilities in Pittsburgh. Collaborating with various stakeholders and leading service culture initiatives.
Responsibilities
- Responsible for overall supervision of all aspects of the Patient Experience improvement effort at assigned site including coordination of training, development and project management related to service culture change.
- Design and provide all training, coaching and mentoring processes while building and maintaining strong working relationships with site leaders, physicians, clinical and non-clinical management team members and employees in all departments.
- Works in concert with other Patient Experience Division team members in promoting and evaluating progress within the assigned entity and with other entities as requested. (40%)
- Collaborate and support the Service Experience Specialist and all efforts related to management of complaints and grievances as well as implementation of service recovery improvement efforts. (20%)
- Provides leadership with monitoring and translation and/or utilization of patient satisfaction data as well as regular reporting at the entity for leadership, nursing quality teams and workgroups. (10%)
- Responsible for ongoing meetings and education. (10%)
- Maintains updated strategic plan for assigned facility and unit or department based improvement plans and reports progress to the patient experience team. Shares best practice tactics and tools while problem solving assistance to all team members. (20%)
Requirements
- Minimum Bachelor's Degree in Education, Nursing, Counseling, Social Work or related field or a combination of education and/or 10 years related experience in lieu of bachelor's degree.
- 5-7 years experience in a healthcare related position
- Leadership experience with proven teaching, training and program management expertise
- Clinical experience
- Demonstrated success with leading large scale projects and culture change
- Preferred Master's degree
Benefits
- This position is hybrid, with the option of working from home 2 days/week.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Manager of Technical Adoption leading a team to enhance product utilization and client success at Autodesk. Responsible for developing strategies for onboarding and adoption services.
Service Delivery Manager at Aspire Lifestyles managing service delivery to clients in lifestyle services. Responsible for ensuring client satisfaction and upholding service level agreements through leadership and strategic execution.
Senior Manager responsible for retail allocations at Arc'teryx, overseeing product flow and merchandising in North America. Leading a team to ensure optimal inventory management and product availability.
Associate Manager responsible for driving cost reduction and category strategies in HVAC. Collaborating with global stakeholders in a diverse working environment.
Assistant Store Manager for Lids overseeing retail operations. Responsible for staff management, customer service, and achieving sales targets in New York - based store.
Store Manager at Lids responsible for driving store performance and team engagement. Ensuring exceptional customer service in a rapidly expanding licensed sports retail environment.
Assistant Store Manager responsible for driving sales and providing customer service at Lids store. Ensuring compliance with company policies and visual merchandising standards while training staff.
Construction Manager at Qualus responsible for managing electric contractor crews and ensuring compliance with safety and construction standards. Overseeing installation of electric infrastructure for substation and transmission line projects.
Store Manager at Crown Equipment Corporation overseeing operations and customer experience in a grocery setting. Manage team schedules, inventories, and ensure compliance with health regulations.