Analista em Atendimento de Projetos at MZ responsible for managing website projects and client interactions. Collaborating on project scopes and timelines while ensuring client satisfaction.
About the role
- Customer Insights Senior Analyst at HFM leveraging analytics to inform product strategies. Responsible for customer data analysis and feedback integration in a tech-forward environment.
Responsibilities
- Collect all available customer data across the company, both quantitative data (e.g. trading behavior data, demographics, surveys) and qualitative data (e.g., interviews), from the relevant functions (Product, BI, Marketing, UI/UX, Customer Support, BD, etc).
- Create a new survey (e.g. Voice of the Customer survey) to gather customer feedback across geographies.
- Combine all available data (qualitative and quantitative) to create a comprehensive customer database.
- Identify the customer segments that best represent our current and future customers, in the forms of personas (e.g. based on geographic segmentation, behavioral segmentation or other).
- Extract useful insights that will be able to steer HFM’s product roadmap.
- Ultimately represent the Customer needs and expectations in internal planning and prioritization.
- Stay up to date with best practices in customer segmentation, analytics, and experience.
Requirements
- 3+ years of relevant experience with customer data, analytics, marketing, CX or commercial role, within the fintech industry or related.
- Ability to work with numbers; strong analytical skills are vital.
- Senior presence, able to work effectively with different functions and foster collaboration among diverse teams (topic-wise and geography-wise).
- Strong self-drive and ability to work independently.
- Excellent communicator, able to present findings and insights to senior audiences.
- BA/BSc in a quantitative field.
- A more advanced degree will be considered a plus.
- Proficient in English, both written and spoken.
- Other languages are considered a plus.
- Strong ethical compass and commitment to the highest standards of integrity.
- Applicants must be eligible or have legal authorization to work in the country where the position is based.
Benefits
- Hybrid Work Model (up to 2 days working from home).
- 22 days of Annual Leave (reaching up to 30 days per year based on years’ service)
- Comprehensive Health & Life Insurance (from day one!)
- Friday afternoons off in Summer (July & August)
- Birthday Leave
- Gym Membership (Larnaca)
- Referral Bonus
- Paid Time Off for Training & Education
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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