Sales Development Representative driving active client prospecting for Conexão Talento solutions. Engaging new clients and contributing to the commercial growth.
About the role
- Business Development Specialist focused on enhancing customer experience and driving revenue growth. Engaging customers, understanding their needs, and recommending high-value products and services in Cebu City.
Responsibilities
- Conduct outbound calls to customers across assigned markets
- Build and maintain strong customer relationships
- Identify customer needs and potential opportunities
- Ensure consistent follow-up with customers
- Increase customer retention and loyalty to prevent churn
- Evaluate customer satisfaction with current products/services
- Ask structured questions to customers to uncover pain points
- Document feedback and recurring issues for the team
- Escalate critical concerns to relevant teams
- Drive the introduction and promotion of Premium Care services as a key priority
- Clearly communicate benefits and value propositions
- Handle objections and customer concerns effectively
- Support customers in activating key products/features
- Provide simple, step-by-step guidance
- Adapt communication to non-native English speakers
- Log all customer interactions accurately in CRM
- Generate reports and insights for management
Requirements
- Strong command of English, with confidence in communicating with international customers
- Strong sales experience with a commercial mindset, balanced with customer service skills
- Experience with WordPress, web hosting, and overall website management.
- Self-starter with the ability to work independently and manage own pipeline
- Strong team player with good collaboration skills
Benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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