Hybrid Patient Access Supervisor – Registration, Operations

at Cedars-Sinai

• Job title: Patient Access Supervisor – Registration, Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $69,846 - $108,368 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Los Angeles, United States

About the role

• Patient Access Supervisor coordinating operations for assigned areas at Cedars Sinai. Responsible for staff management, workflow development, and ensuring patient advocacy.

Responsibilities

• The Patient Access Service Supervisor is accountable to the Patient Access Manager or Director and is responsible for the daily planning, organizing and supervising of the operations for assigned areas, to meet the needs of all customers and support Medical Center philosophies.
• The Supervisor serves as liaison with medical staff and other personnel, promotes maximum growth and development of each employee, participates in short and long term strategic planning, and assures patient advocacy.
• Contributes and collaborates with team members to develop & maintain effective and efficient workflows, job aids, policy and procedures as they relate to Scheduling, Referrals, Financial Clearance, Registration, and Revenue Cycle processes.
• Monitors, coordinates, and supervises the daily operations and staffing schedule of assigned unit(s) to provide appropriate resources to meet department needs and projects. Adjust staff schedules accordingly.
• Supervises clerical and administrative support staff. Interviews and recommends the hire of new staff. Trains staff and conducts in-services, evaluates performance, recommends merit increases, counsels and effectively administers constructive corrective discipline and recommends termination when appropriate.

Requirements

• High School Diploma/GED required. Bachelor’s degree in business administration, finance, accounting or other relevant major preferred.
• A minimum of 3 years of experience in healthcare delivery system with knowledge of ICD-10 coding, call center and charge master lists required. At least 2 years of scheduling or Epic Cadence experience strongly preferred.
• A minimum of 2 years of lead or supervisory experience preferred.
• CHAA certification preferred.
• Experience with process improvement and workflow optimization desirable.
• Strong customer service focus and excellent communications skills required.

Benefits

• health and dental insurance
• paid vacation
• 403(b)