Hybrid Admissions Team Lead – Patient Access Contact Center, Specialty Clinics

at Cedars-Sinai

• Job title: Admissions Team Lead – Patient Access Contact Center, Specialty Clinics
• Job type: Full Time
• Experience level: Senior
• Salary: $29 - $45 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Los Angeles, United States

About the role

• Admissions Team Lead coordinating patient access operations at Cedars-Sinai. Leading the admissions team to optimize patient flow and service quality.

Responsibilities

• Facilitates the workflow of the admissions team by coaching, answering questions, providing guidance, troubleshooting, and leading by example. Cross-trained within all areas of the assigned unit.
• Assists the supervisor in preparing and posting work schedules for the admissions team. Assists with a staffing need to cover sick calls and other department needs. Works extended schedule and cover weekends to meet the needs of the department 24/7.
• Evaluates individual and team performance and assists the manager and supervisor by providing feedback regarding counseling and disciplinary action and ensuring compliance with the department’s time and attendance policy. Recommends action as to hiring, transfers, promotions, overtime, and other administrative actions related to staff.
• Assists with orientation and unit training for new hires. Coaches staff and identifies training needs. Identifies staff ready for additional development/ training opportunities and works with supervisors to provide opportunities to meet staff needs.
• Assists with budget compliance by staying within approved staffing levels, monitoring the use of overtime, and ensuring compliance with the department’s time and attendance policy.
• Assists with quality control activities to be certain demographic and financial information is accurate, benefits are verified and insurance coverage is accurately documented. Provides appropriate feedback and assistance to staff.
• Collects data to support performance indicators and quality assurance reporting. Monitors management and quality reports.
• Updates the registration system to ensure proper billing and collection can occur.
• Monitors patient wait and registration times to ensure patient waits are within standards.
• Assists managers, supervisors, and peers to identify and meet customer needs. Assists with investigation and follow-up regarding customer complaints.
• Serves as liaison with other units in the Admissions department.
• Acts as a team lead to include overseeing the work of others, assigning or allocating work to team, and ensuring tasks are completed according to deadlines and quality standards.

Requirements

• High School Diploma / GED required. Bachelor's Degree in Hospital Administration or equivalent preferred.
• Two (2) years of registration experience in a hospital environment required.
• Certified Healthcare Access Associate (CHAA) required upon hire.
• Prior team lead or supervisory experience desired.