ServiceNow Consultant utilizing web development expertise to enhance IT solutions at Deloitte. Collaborate in Agile teams to optimize performance across the enterprise.
About the role
- ServiceNow Solution Architect designing efficient IT platforms for Capgemini and leading international projects. Focus on integrating ServiceNow solutions and optimizing processes using generative AI.
Responsibilities
- As a ServiceNow Solution Architect you design high-performance IT platforms
- You design and implement complex requirements based on the ServiceNow platform (e.g., CSM, HR) — from requirements analysis through implementation
- Together with our team you develop technical platform strategies and innovative solution approaches
- Integrate existing system landscapes and provide technical leadership for transformation and migration projects
- As part of international teams you contribute to building scalable solutions
- You apply generative AI strategically to optimize both customer-facing and internal processes
Requirements
- University degree — preferably in Computer Science or a related field
- Several years of experience with ServiceNow in architecture, lead, or consulting roles
- Solid knowledge of ServiceNow modules, platform logic, and ITIL-based processes
- Strong JavaScript skills and practical experience with Now Assist
- Familiarity with agile project methods and frameworks such as Scrum
- Preferably certified: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist – Customer Service Management (CIS-CSM)
- Strong communication skills in German and English in technical contexts
Benefits
- Flexible working hours and time-off models
- Mobile working — including hybrid work from home
- Company bike program (bike leasing)
- Mobility budget
- Wide range of training and development opportunities
- International network
- Partnership with pme Familienservice
- Deferred compensation plan — financial security for retirement
- Extended continued salary payments during illness
- Health and wellness programs
- Accessible and inclusive workplace for people with disabilities
- Employee stay-in-touch program 'fareWelcome!'
- Work–life balance
- Employee discounts
- Team and sports events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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