IoT Solutions Engineer for Teltonika, working with GNSS tracking devices for fleet management. Responsibilities include client consultation, troubleshooting, and project coordination in Santiago, Chile.
Responsibilities
Work with various Teltonika Telematics manufactured GNSS tracking devices that embed technologies such as Bluetooth, CANbus, RS232/RS485 and 1-Wire
Propose different ways on how to incorporate our devices for various use cases
Be responsible for arranging technical tasks for custom development projects and coordinating solution release to clients
Troubleshoot, provide assistance, and consult clients via a dedicated ticketing system or online meetings/chats if they are needed
Communicate with global international corporations that provide car sharing, rental, fleet management solutions and various other companies from different vehicle telematics fields
Cooperate with RnD, quality assurance and project management teams to ensure the maintenance of the projects and that solutions reach the clients on time
Have an opportunity to go on business trips to visit clients and help them directly implement Teltonika devices into their business use-cases
Guide colleagues and customers by preparing wiki documentation or training.
Test and perform quality assurance of the solution in the Americas region
Requirements
Telecommunications, electronics, informatics, engineering education or previous work experience in technical or engineering fields
Understanding or basic knowledge of telecommunication technologies (2G, GPRS, 3G, 4G), CANbus, BLE
Passion for providing help to others, caring, willing to grow and enrich your technological know-how
Ability to work in a team environment, whether consulting other team members or reaching out to others for assistance
Great communication skills, fluently speaking and writing in English (B2 at least)
Analytical and creative thinking and mindset for problem-solving and troubleshooting
Knowledge or work experience working with ticketing-based platforms (Jira, GitLab, OpenProject, ServiceDesk) (this will be considered as an advantage)
Experience in customer service (this will be considered as an advantage)
Good time management skills (speed and quality are important for us)
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