Business Analyst leading projects and providing consultative support in wealth and investment. Analyzing processes, recommending practices, and ensuring compliance for operational success.
About the role
- Senior Business Analyst at Capital One analyzing and enhancing messaging infrastructure. Collaborating with analysts to drive business value in digital messaging channels.
Responsibilities
- Serve as a Channel Subject Matter Expert: Develop a comprehensive understanding of and make improvements to our data infrastructure to ensure greater confidence in how we understand delivery and subsequent customer actions
- Uncover Insights: Dive deep into delivery and engagement metrics to identify key performance trends and opportunities to drive higher engagement and shape future channel strategy
- Inform a Strategy for Channel Expansion: Collaborate with LOB analysts to execute on a robust testing agenda to keep up with growing demand to leverage the channel beyond its current use cases.
- Ensure confidence in campaign execution time: Understand nuance in different phases for campaigns to be executed and help assert a definition for ongoing monitoring to derive insights in where we can improve with new capabilities and processes
- Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations
- Product: Perform modeling/analytics to assist new product and pricing strategies for various lending products
- Marketing: Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel.
- Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies
- Credit Risk: Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
- Execution: Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan
- Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
- Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
- Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
- Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
- Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment
- Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus.
Requirements
- Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
- At least 1 year of experience in analysis
- Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering (Preferred)
- 1+ years of experience in Statistical model building (Preferred)
- 1+ years of experience in market research (Preferred)
- 1+ years of experience in SQL querying (Preferred)
- 2+ years of experience in business analysis (Preferred)
- 1+ years of experience in consulting (Preferred)
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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