SIU Field Investigator responsible for investigating Florida PIP fraud in South Florida. Looking for bilingual candidates to manage complex claims and provide guidance on fraud detection.
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Hybrid Senior Fraud Recovery Coordinator – Bilingual, Spanish, Complex Claims
Posted 4 months ago
About the role
- Bilingual (Spanish) Senior Fraud Recovery Coordinator role at Capital One. Delivering top-notch customer service while resolving issues for complex claims.
Responsibilities
- Provide the best customer service
- Advocate for customers and problem solve
- Own issue resolution in alignment with compliance and regulatory requirements
- Investigate customer concerns and implement process improvements
- Support other customer service advocates
- Train and provide feedback to associates
Requirements
- High school diploma, GED or equivalent certification
- At least 3 years of Customer Service or Call Center experience
- At least 1 year of experience using Google Suite or Microsoft Office
- Fluent in Spanish and English
- Preferred: At least 4 years of experience of Customer Service or Call Center experience
- Preferred: At least 1 year of experience in the Financial Industry
- Preferred: At least 1 year of Fraud or Disputes experience
Benefits
- Day 1 coverage for Medical, Dental, Vision and Prescriptions
- Flexible Spending Accounts
- Life and Disability Insurance
- Mental wellness support
- 401K and Stock Purchase Plan
- Flexible schedule options
- Paid time off
- Paid training and development
- Tuition reimbursement
- Backup childcare
Job title
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