Manager, Claims Operations managing auto claims for USAA. Leading teams, ensuring process improvement and operational effectiveness in claims handling.
About the role
- Principal Associate enhancing Debit Card issuance process at Capital One. Managing partnerships to improve efficiency and compliance in debit card operations while traveling occasionally to meet vendors.
Responsibilities
- Manage day-to-day interactions with Third-Party Debit Card Fulfillment Partners, monitoring SLAs and KPIs, overseeing quality execution, and implementing corrective action plans.
- Serve as a subject matter expert effectively partnering with cross-functional teams, third-party suppliers, payment networks, and our core processor, leveraging influencing skills to drive complex planning strategies and issue resolution.
- Develop and present business proposals to Senior Leaders recommending process improvements, budget requirements, and implementation plans.
- Collect and analyze operational data and generate insights for inclusion in Monthly Business Reviews (MBRs), Risk Forums and building monitoring dashboards.
- Manage team compliance activities, including controls development, job aids, process mapping, business continuity planning, audit leadership, and control testing.
- Travel about three times a year to meet with vendors in their locations.
Requirements
- High School Diploma, GED or equivalent certification
- At least 2 years of project or process management experience
- At least 1 year of banking operations or payments experience
- At least 1 year of experience using Google Suite
- Bachelor’s Degree or Military experience (Preferred)
- At least 4 years of project or process management experience (Preferred)
- At least 1 year experience in debit card fulfillment, debit card transaction processing OR payment network management (Preferred)
- At least 2 years of experience managing external stakeholders (Preferred)
- Six Sigma, Lean, BPM, or PMP Certification (Preferred)
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Director of Claims Operations managing service teams and claims strategies at USAA. Driving change management and operational risk compliance while providing exceptional member service.
Senior Strategy Consultant providing data - based strategic direction at CenterWell. Blend of strategy development with operating model and execution rigor, supporting various business segments.
Process Improvement Analyst at Eversource supporting Gas Operations in Connecticut and Massachusetts. Focus on incident investigation and process efficiency to enhance safety culture.
Manager of System Operations Procedures at Eversource Energy ensuring governance and standardization across system operations procedures in multiple states.
Operations Director managing operations at Crash Champions, top collision repair brand. Leading performance, growth, and team development across multiple U.S. locations.
Rental Service Operations Supervisor leading daily operations in medical equipment rental. Overseeing service teams, compliance, and customer interactions at Arjo in Pittston, PA.
Clinic Operations Coordinator overseeing daily operations, optimizing workflow, and ensuring high client service at TELUS Health. Collaborating with healthcare team in a fast - paced environment to coordinate patient care.
Team Manager at TELUS Health overseeing patient care and optimizing clinical operations. Leading a dedicated team to provide superior service and manage administrative processes effectively.
Team Manager - Operations leading daily client support and team performance initiatives at TELUS Health. Ensuring operational excellence and coaching team members for growth.