Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
About the role
- Manager of System Operations Procedures at Eversource Energy ensuring governance and standardization across system operations procedures in multiple states.
Responsibilities
- Accountable for the governance, lifecycle control, quality, standardization, prioritization, and publishing performance of System Operations procedures
- Responsible for the development, revision, implementation, maintenance and control of standardized System Operations procedures that reflect current electric system configuration, operating practices and regulatory requirements
- Leads procedure staff, establishes and enforces procedure governance standards and review controls
- Works closely with System Operations Control Center management in CT, MA and NH to identify opportunities to standardize system operating procedures
- Manages the development, revision, implementation, and publishing of Operating Instructions, Procedures, Guides & Guidelines
- Establishes and maintains procedure governance, document lifecycle controls, review requirements, publishing controls and quality standards for System Operations procedures
- Ensures electric system configuration changes, operating practice changes and regulatory changes are reflected in operating procedures correctly and timely
- Monitors the quality, timeliness and consistency of System Operations procedures and establishes performance expectations for procedure review, revision, and publishing activities
- Manages the preparation, maintenance and retention of operating records pertinent to System Operations procedures.
Requirements
- Bachelor’s degree in electrical engineering technology or related degree, or the equivalent combination of education and experience
- Minimum of ten (10) years of related experience including four years of experience as a System Operator preferred
- Knowledge of electric transmission and distribution system operations
- Knowledge of functions of the various components that make up the Eversource electric system
- Knowledge of transmission system advanced applications and simulation programs (e.g. load flows, contingency analysis, dispatcher training simulator, etc.)
- Knowledge of distribution Outage Management Systems
- Knowledge of electric system switching and safety tagging procedures
- Thorough knowledge of NERC standards, OSHA and state regulatory requirements
- Thorough knowledge of system operating procedures, document control and procedure governance practices
- Strong analytical/computer skills such as, but not limited to, Lotus Notes, Microsoft Word, Excel and Access, and Alstom/GE Energy Management System applications.
- Valid motor vehicle operator’s license
- Ability to obtain NERC Transmission Operator certification within 6 months.
Benefits
- Competitive total rewards program
- Potential incentive
- Overview of benefits programs
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