Restaurants Analyst supporting operational performance across the platform at Rappi. Collaborating with Commercial, Operations and Product teams to ensure data - driven solutions and improvement initiatives.
About the role
- Team Manager-Operations leading daily client support and team performance initiatives at TELUS Health. Ensuring operational excellence and coaching team members for growth.
Responsibilities
- Own day-to-day operations and manage escalations, ensuring consistent achievement of key performance metrics
- Lead hiring, performance monitoring, and coaching of team members
- Track and measure individual and team productivity and quality results
- Drive improvements in overall service levels and cost management
- Ensure adherence to TELUS and local government labor policies
- Coach and mentor team members through weekly one-on-ones
- Communicate transparently with your Operations Manager on team performance
- Provide assistance and/or on-the-job training to support team member development
- Analyze, summarize, and review data; report findings and make recommendations
Requirements
- 3 to 5 years experience in a competitive, client support environment
- Leadership experience managing people in service delivery environments
- Strong customer service orientation and ability to build positive relationships with internal and external stakeholders
- Solution-driven mindset with critical thinking skills
- Excellent communication skills (verbal and written)
- Strong organizational and time management skills
- Proficiency with Microsoft Office applications (Word, Excel, Outlook)
- Understanding of inbound operations and ability to execute programs that meet service level and financial objectives
- Ability to effectively communicate with team members and managers at all levels of the organization
- Strong analytical skills with the ability to interpret data and drive evidence-based decisions
- Strong ability to maintain confidentiality and handle sensitive information with discretion
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Associate designing and implementing advanced analytics solutions for healthcare payers. Mentoring junior team members and building client relationships in a consulting environment.
Operations Specialist providing operational support to LPL Wealth Advisors Group. Focused on client service and account management tasks for financial advisors.
Platform Operations & Delivery Lead managing Quebec’s aerospace and defence ecosystem for AI - powered manufacturing tech. Overseeing delivery, client operations, and stakeholder management.
Manager, Claims Operations managing auto claims for USAA. Leading teams, ensuring process improvement and operational effectiveness in claims handling.
Director of Claims Operations managing service teams and claims strategies at USAA. Driving change management and operational risk compliance while providing exceptional member service.
Senior Strategy Consultant providing data - based strategic direction at CenterWell. Blend of strategy development with operating model and execution rigor, supporting various business segments.
Manager of System Operations Procedures at Eversource Energy ensuring governance and standardization across system operations procedures in multiple states.
Process Improvement Analyst at Eversource supporting Gas Operations in Connecticut and Massachusetts. Focus on incident investigation and process efficiency to enhance safety culture.
Operations Director managing operations at Crash Champions, top collision repair brand. Leading performance, growth, and team development across multiple U.S. locations.