Process Manager for Capital One's Small Business Fraud Team, refining processes and collaborating with partners. Analyzing issues, improving fraud strategies, and managing cross-functional projects.
Responsibilities
Create and update processes for Operations Teams to meet the intent of Fraud Strategy or other strategies
Execute process based root cause analysis of issues
Assess processes for opportunities to improve speed and reduce risks and waste
Create and maintain process artifacts including process maps and controls plans
Lead or participate in cross-functional work that includes Operations, Analysts, Product, and Risk groups
Communicate with all levels of the organization
Support Business Analysts or junior members of the team as needed
Develop and maintain project plans and status updates
Requirements
At least 3 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
At least 3 years of experience with Microsoft Office or G Suite
Lean or Six Sigma certification preferred
Business Process Management (BPM) certification preferred
At least 1 year of experience with Jira and Agile principles preferred
At least 1 year of experience with Lucid or Visio process mapping systems preferred
At least 1 year of experience in project management preferred
At least 1 year of experience in Bank Fraud preferred
Benefits
Health insurance
401(k) matching
Performance based incentive compensation
Comprehensive and competitive benefits that support total well-being
Job title
Principal Associate, Process Manager – Small Business Fraud Strategy
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