Marketing Product Manager at CANAL+ managing subscriber lifecycle and engagement strategies. Focus on customer satisfaction and anti-churn initiatives for subscription services.
Responsibilities
Analyze and understand behaviors specific to no-commitment catalogs (parcs OSE)
Identify relevant KPIs to track for OSE catalogs and build management dashboards with Finance
Conduct competitive monitoring of market trends in content strategies and in optimizing the customer experience specific to OSE catalogs
Define the strategy and translate it into cross-functional action plans to increase customer lifetime, satisfaction and usage of these catalogs
Identify lineup needs specific to OSE catalog challenges (including seasonality) in close collaboration with Editorial, Programming and Data teams
Manage projects specific to the OSE catalog in coordination with Digital, BCS, DPM, DFP, Data and Legal teams
Lead cross-functional marketing actions and campaigns to be deployed at each stage of the subscriber lifecycle
Deploy OSE catalog marketing campaigns to support other product managers
Facilitate the No-Commitment Catalog Steering Committee (Copil) to align and drive cross-functional efforts
Contribute to cross-functional initiatives with Global Marketing on the management strategy for No-Commitment Catalogs
Requirements
Master’s degree from a top business school or equivalent (Bac+5)
Specialization in communication, marketing or strategy
3 to 5 years of experience in marketing or customer-base management
Initial experience in product/offer marketing or customer base management
Good understanding of no-commitment models
Strong knowledge of subscription-based business models
Knowledge of audiovisual market trends
Strong analytical, synthesis and documentation skills
Dynamic, autonomous and comfortable challenging the status quo
Excellent interpersonal skills
Proven experience in project management
Natural leadership and ability to mobilize stakeholders around cross-functional projects
Proficiency in digital marketing and in deploying marketing campaigns
Proficiency in PowerPoint, Excel and business-level English
Benefits
A CANAL+ subscription to stay immersed in our content universe
Advance screenings of films and series in our cinema room
Visits to our sets and opportunities to take part in our shows
Up to 3 days per year for solidarity/volunteer engagement with our partner associations
Profit-sharing and incentive schemes (Participation & Intéressement)
Attractive employee committee (CSE) benefits: holiday and Christmas vouchers, marriage/PACS/birth bonuses, discounts on sports/travel/leisure tickets, partial coverage of your sports subscription, etc.
Regular training and opportunities to attend internal and external conferences
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