Hybrid Design Strategist

at Canada Life

• Job title: Design Strategist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$68,400 - CA$119,800 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, Canada

About the role

• Design Strategist driving digital customer experience initiatives at Canada Life. Collaborating with cross-functional teams to enhance financial and mental well-being of Canadians.

Responsibilities

• Lead discovery work to understand goals, challenges, opportunities, and constraints affecting new and existing digital initiatives
• Align diverse stakeholders and digital teams around a clear understanding of a problem space and identify clear objectives and outcomes
• Tell compelling stories and clearly articulate ideas and concepts to a variety of stakeholder audiences, building momentum around a cohesive digital vision
• Collaborate with designers, product owners, subject matter experts, and other stakeholders on identifying clear priorities that balance immediate needs against long-term commitments
• Interpret qualitative and quantitative research findings to inform personas, journey maps, user goals or jobs-to-be-done, and other design artifacts
• Act as a key point person between lines of business and digital teams, ensuring clear communications from problem identification through implementation of tactics
• Advocate on behalf of an outside-in, customer-first perspective for Canada Life’s digital ecosystem
• Act as an internal thought leader and change agent on matters related to design, strategy, and product management

Requirements

• 3-5 years’ experience working with digital experience teams; experience with user research and user experience is an asset
• 1+ years of experience in previous role(s) where you acted as the lead on developing strategic recommendations and driving their execution
• Superior communication skills, with a talent for synthesizing information into a compelling story, building rapport with stakeholders, and providing honest and constructive feedback
• An ability to build relationships and promote collaboration as part of a cross-functional teams
• A strong background and experience translating between business problems and digital design and delivery teams, with a demonstrated ability to translate business problems and user challenges into a clear strategic vision that aligns cross-functional teams around a clear problem to be solved
• High capacity for big-picture, systems thinking, with a demonstrated ability to understand relationships across complex digital- and non-digital systems and processes
• Comfort with uncertainty and an ability to adapt and respond to new information and research, or changing circumstances.

Benefits

• Competitive salary
• Digital health coverage
• Paid time off
• Flexible working arrangements
• Professional development opportunities