IT Support Specialist providing after - hours IT support and technical guidance at Deloitte. Collaborating with functional teams to meet user service requirements and ensure smooth IT operations.
About the role
- Help Desk Technician I providing technical support to Camis employees and clients. Resolving software inquiries and maintaining systems in a hybrid work environment.
Responsibilities
- Resolving complex software inquiries from clients, call center agents, and park staff over the phone
- Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Documenting and tracking support activity and clearly communicate technical solutions in a user-friendly, professional manner
- Troubleshooting hardware and determining next steps to get issues resolved
- Performing on-site visits to customer locations for upgrades and maintenance. Travel may be required for up to 2 weeks at a time
Requirements
- Valid G driver's license with a clear driver's abstract is required for this role
Benefits
- Flexibility in scheduling is required
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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