IT System Administrator handling customer inquiries and technical support. Managing systems and networks in a hybrid work environment with modern IT infrastructure.
About the role
- Systems Administrator II managing IT systems and collaborating within teams at Cambia Health. Focused on improving and automating existing systems in health care technology.
Responsibilities
- Participates in a team environment for the installation, upgrade, and maintenance of new and existing computer systems, operating systems, and/or software applications.
- Manages service request queues and responds to customer issues in a timely manner, triaging, prioritizing, and resolving issues, escalating problems as appropriate.
- Installs, configures, and maintains computing systems and support software, including hardware setup, OS installation, patches, and performance tuning.
- Monitors system health and ensures maximum availability and reliability through proactive troubleshooting and maintenance.
- Researches and resolves software and hardware issues ranging from simple to complex, collaborating with vendors and support teams as needed.
- Shares technical knowledge to improve team performance and system efficiency, including mentoring other team members.
Requirements
- Bachelor's degree in Computer Science, Mathematics, Business Administration, or a related field.
- A minimum of 3 years experience in the implementation, operations, maintenance of IT systems and/or administration of Software functions in multi-platform and multi-system environments.
- Proficient understanding of design, implementation and sustainment activities of Information Technology systems.
- Familiar with infrastructure management techniques such as change management, problem management, release management, configuration management and/or system lifecycle.
- Understands Microsoft and/or UNIX/Linux environment including common suites and core business applications.
- Ability to develop efficient and effective program and system solutions in solving light to medium complex business problems.
- Must be technically proficient in core technologies and methodologies used by the team.
- Demonstrated ability to upgrade hardware operating system software and third party software.
Benefits
- Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
- Annual employer contribution to a health savings account.
- Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
- Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
- Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
- Award-winning wellness programs that reward you for participation.
- Employee Assistance Fund for those in need.
- Commute and parking benefits.
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