About the role

Process Analyst responsible for mapping and redesigning processes for operational efficiency at CCEE. Engaging in innovative projects and promoting process culture across the organization.

Responsibilities

Map, review and redesign end-to-end processes, ensuring customer satisfaction, efficiency, standardization and regulatory compliance;
Support the implementation of Operational Excellence initiatives and KPI/indicator management;
Participate in innovation and process transformation projects, promoting new ways of working and technological solutions;
Promote alignment between business and technology areas, translating operational needs into clear, sustainable processes;
Support the dissemination of a process-oriented and customer-centric culture across the organization;
Document processes, create flowcharts, work instructions and analytical reports to support decision-making;
Manage the corporate process architecture, keeping the process repository organized and updated in a logical structure integrated with the organization’s context, ensuring consistency across process levels, version control and documentation standardization;
Publish and maintain updated processes on the corporate intranet, ensuring all areas have access to the information.

Bachelor’s degree in Business Administration, Industrial Engineering, Quality Management or related fields;
Proven experience in process management and improvement (BPM, Lean, Six Sigma, etc.);
Excellent written and verbal communication skills, with the ability to translate technical concepts into clear, accessible language;
Experience using process modeling tools that employ BPMN notation;
Strong systems thinking and the ability to build relationships across multiple areas of the company;
Experience acting as a facilitator between areas to promote integration and an end-to-end view (Organizational Change Management);
Training in Process Management; ABPMP-CBPP certification will be considered a plus;
Experience using IBM Blueworks;
Experience in regulated companies or complex technological environments;
Active participation in environments that provide ongoing updates on BPM knowledge;
Prior involvement in customer experience or customer-centric initiatives;
Practical experience applying the Service Blueprint as a tool to integrate the customer journey with the organization’s internal processes.

Health and Well-being: Medical and dental plans, psychosocial assistance and a Mental Health Program to support your well-being.
Wellness Space: Access to doctors, nutritionists, reflexology, reiki, personal trainers and more to keep your energy renewed.
High-energy fitness activities: Programs to support your exercise routine.
Good energy for the whole family: Pet Love — because your pet deserves care too!
Childcare Assistance: Support for your child’s first steps.
Pharmacy Allowance: Extra savings to take care of your health.
Home Office Allowance: More comfort and efficiency in your daily routine.
Meal, Food and Mobility Vouchers — you choose how to use them!
Transportation Voucher: To connect you with convenience.
Compensation Time Calendar: Balance between personal and professional life.
Birthday Day Off: The day is yours — enjoy it!
Extended Parental Leave: Because family is a priority.
Language Subsidy Program: Improve your skills and broaden your horizons.
Private Pension Plan: Security for your future.
PPR (Profit-Sharing/Performance Bonus): Your effort recognized!
Life Insurance: Protection for you and your family.
Vaccination campaigns, programs for pregnant employees, chronic disease management and even Executive Health Check-ups!