Retail Sales Consultant at Telstra providing exceptional customer service and guidance on tech solutions. Collaborating with team to meet sales targets and enhance customer experience.
About the role
- Customer Support Specialist at Prelude focusing on client onboarding and support issues resolution. Building documentation and improving customer interactions for optimal use of services.
Responsibilities
- Own end-to-end support for a portfolio of clients
- Helping to onboard new customers, working closely with Sales and Engineering
- Proactively monitor key accounts for experience improvement
- Triage, investigate and resolve issues, collaborating with Engineering
- Develop a deep understanding of clients' businesses
- Build and maintain support documentation, FAQs, and self-serve resources
- Identify patterns in client feedback and surface actionable insights
- Contribute to shaping support processes and tooling
Requirements
- A few years experience in customer support, client success, or technical support, ideally in a B2B SaaS environment
- Problem solving and curiosity
- Proactivity and organisation
- Excellent written and verbal communication skills, able to adapt to technical and non-technical audiences
- Excellent English
- Additional language skills (French, Spanish, etc) is helpful
- Comfortable working with support tooling
- Familiarity reading basic API logs or understanding technical error messages
- Ideally experience with tools like Metabase, Retool, ClickHouse and enjoy using AI or automating wherever possible
Benefits
- Strong product market fit
- High touch support
- Collaboration with Sales and Engineering
- Work on call hours occasionally
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Part Time Customer Service & Sales Consultant at Telstra store assisting customers with tech solutions. Not just sales, but also enhancing customer telecommunications experiences.
Customer Support Representative providing customer support to OpenTable customers via phone, email, and chat. Responsible for answering complex questions about product usage and ensure excellent service.
Operations Support Agent for Caisse Desjardins de Neigette et Mitis - Ouest handling operational activities and member transactions. Ensuring timely and secure processing of various reports and requests.
Customer Support Manager leading a geographically dispersed team in customer service at Malvern Panalytical. Focusing on strategy, KPI improvement, and customer satisfaction.
Customer Services Analyst providing consultative support for B2B and B2C clients needing spare parts. Collaborating with internal teams to ensure efficient service delivery and customer satisfaction.
Validation Support Representative for PayJoy, analyzing alerts and preventing fraud. Aiding customers in emerging markets to gain financial stability and success.
Customer Care Representative managing service calls and dispatching technicians for Crown Equipment Corporation. Processing billing and maintaining records in a dynamic environment.
Customer Care Representative processing calls and dispatching technicians for Crown Equipment Corporation. Handling customer inquiries and maintaining records for effective service operations.
Billing Support Specialist managing customer billing inquiries and collections for OpenTable's Customer Support team. Ensuring billing accuracy, resolving customer inquiries, and supporting revenue operations in a hybrid environment.