Senior Customer Support Specialist providing exceptional customer support and processing analysis for clients in Guatemala. Assist with high escalations and create outstanding user experiences.
About the role
- Customer Support Representative providing customer support to OpenTable customers via phone, email, and chat. Responsible for answering complex questions about product usage and ensure excellent service.
Responsibilities
- Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products via telephone, email and/or Internet.
- Answer customer and employee calls, emails, chats, community posts (and any future form of contact we may come up with)
- Provide outstanding service
- Know your limitations and when you should ask for assistance
- Own the resolution to the problem; don’t leave the customer hanging
- Accurately and efficiently log all contacts in our CRM (Salesforce)
Requirements
- Excellent social skills, with a bias towards customer service
- You have Strong communication skills: active listening, writing/typing, informal communications
- Restaurant/ hospitality experience (or even just being a “foodie”) preferred
- You have 1+ year’ experience providing customer support, by phone, email, chat, preferably in a software support environment
- Have experience using current Microsoft Windows and Apple operating systems
- You hold knowledge of iOS and Apple Hardware.
Benefits
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Christmas Bonus - 30 days
- 20 days of paid time off a year
- 25% vacation premium
- Private health, dental, and life insurance
- Monthly social events and happy hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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