Senior Cloud Solutions Engineer leading cloud implementation for Contact Center as a Service at Humana. Collaborating on complex cloud solutions and technical leadership within the team.
About the role
- Senior Solutions Engineer delivering full stack solutions to automate processes at BWE. Collaborating across teams to ensure platforms are optimized for AI adoption and rapid innovation.
Responsibilities
- Extend and customize enterprise platforms (e.g., Salesforce, Workday, Microsoft Power Platform) through APIs, code, and integrations while evaluating AI-powered development tools and automation opportunities
- Design, develop, and maintain full-stack applications and automations that improve internal operations and workflows with focus on scalable, maintainable code and user-centered design
- Collaborate with business stakeholders to capture requirements, translate them into technical solutions, and deliver clear documentation and training
- Participate in code reviews, documentation, and internal demos to ensure transparency and maintainability following established quality standards and best practices
- Cross-train with peers across languages and platforms to support a flexible and adaptable team including exposure to AI development tools and low-code/no-code platforms
- Maintain and optimize system integrations across cloud and on-prem applications with focus on performance, reliability, and security
- Partner with “citizen developers” to guide low-code/no-code solutions, ensuring maintainability, governance, and alignment with enterprise standards
- Integrate AI services (Azure AI, OpenAI APIs, Microsoft Copilot, and other third-party tools) into workflows, automations, and enterprise platforms
- Implement AI engineering practices such as prompt engineering, API integration, testing/validation of AI solutions, and adherence to BWE’s AI governance standards
- Develop reusable AI-enabled solution components (connectors, templates, workflows) that accelerate adoption across business functions
- Troubleshoot, debug, and resolve integration or workflow issues, using systematic problem-solving approaches and documenting root causes
- Contribute to knowledge sharing by creating internal documentation, running demos, and mentoring peers in both integration practices and safe AI adoption.
Requirements
- 5+ years of experience as a Solutions Engineer or similar role
- Bachelor’s degree in Computer Science, Information Systems, or related field - or equivalent hands-on experience
- Strong experience configuring and integrating enterprise applications such as Salesforce, Workday, and Microsoft Power Platform
- Proficiency with APIs, middleware, and integration frameworks to connect systems and enable data flow
- Familiarity with AI/ML concepts and experience embedding AI services into enterprise workflows (e.g., Copilot, Azure AI, LLM APIs)
- Demonstrated ability to translate business needs into technical solutions from ideation through delivery
- Strong understanding of data modeling, reporting tools, workflow automation, and security configuration
- Experience working in Agile/Scrum delivery frameworks, with a focus on adaptability and continuous improvement
- Excellent problem-solving, collaboration, and communication skills
- Ability to work in a fast paced Agile/Scrum delivery framework.
Benefits
- medical
- dental
- vision
- paid time off
- 401k match
- paid parental leave
- education assistance
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