Integration Engineer developing and maintaining integrations between departmental systems and external applications at Kyndryl. Collaborating with cross - functional teams to ensure secure and efficient data exchange and resolve issues.
About the role
- Senior Cloud Solutions Engineer leading cloud implementation for Contact Center as a Service at Humana. Collaborating on complex cloud solutions and technical leadership within the team.
Responsibilities
- Serve as the technical lead for Contact Center solutions, with hands‑on ownership of Google CX Agent Studio, Google Cloud Platform (GCP), and integrated CCaaS technologies (e.g., Genesys Cloud)
- Design, implement, and optimize cloud‑based contact center and conversational AI solutions leveraging GCP services, including integrations with Google CX Agent Studio, speech technologies, analytics, and AI/ML capabilities
- Provide technical leadership and mentorship to developers and engineers, ensuring adherence to enterprise architecture standards, security, reliability, and scalability best practices
- Partner with business analysts, solution architects, and product owners to translate business requirements into end‑to‑end technical designs and implementations across cloud and SaaS platforms
- Lead development and configuration efforts for omnichannel capabilities, including voice, chat, routing, authentication, analytics, and automation, across Google‑based and vendor platforms
- Drive platform modernization initiatives and migrations (e.g., Nuance migration) with a focus on cloud‑native and GCP‑optimized architectures
- Evaluate, design, and execute Proofs of Concept (POCs), pilots, and solution validations on Google CX Agent Studio, GCP, and related SaaS platforms
- Identify optimization opportunities across performance, latency, cost, and operability; provide actionable recommendations and drive implementation
- Collaborate closely with platform vendors (Google, Genesys, and others) to resolve complex technical issues, influence product roadmaps, and ensure successful adoption of new capabilities
- Participate in Agile ceremonies (sprint planning, demos, retrospectives) while ensuring high‑quality engineering execution and delivery outcomes
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 10+ years of technical experience delivering complex, large‑scale cloud, SaaS, or platform‑based solutions
- Strong analytical, organizational, and problem‑solving skills
- Technical leadership experience delivering large‑scale cloud and SaaS platforms, with a strong focus on Customer Experience / Contact Center technologies (e.g., Genesys Cloud, NICE inContact, Five9, Salesforce)
- Proven experience leading or contributing to major enterprise modernization and transformation programs, including cloud migrations and platform exits
- Hands‑on experience delivering omnichannel customer engagement capabilities, including voice, chat, routing, authentication, analytics, workforce management, AI/ML, automation, and conversational interfaces
- Experience integrating contact center platforms with enterprise SaaS ecosystems (e.g., Salesforce, ServiceNow, Microsoft Dynamics)
- Demonstrated ability to design, execute, and lead Proofs of Concept (POCs), pilots, and technology evaluations on cloud and SaaS platforms
- Strong architecture experience across Business, Application, Data, and Technology domains
- Excellent communication and influencing skills, with the ability to translate complex technical concepts into business‑relevant outcomes
- Proven ability to mentor teams, drive adoption of new technologies, and enforce engineering best practices
- Experience working in Agile delivery models (e.g., SAFe), with familiarity in Waterfall methodologies
- Experience collaborating closely with vendors to influence product capabilities and roadmaps
- Healthcare industry experience preferred
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
- many other opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Sales Solution Engineer supporting OEM partners in integrating IT security solutions into their offerings. Collaborating with teams to analyze customer needs and conduct technical presentations.
Senior Solutions Engineer acting as trusted advisor to enterprise clients for TeamViewer. Partnering with sales to showcase value across DEX, remote connectivity, endpoint management, observability & automation.
Solutions Engineer supporting sales with technical expertise for F5's solutions. Focus on customer business objectives and collaborating with internal teams in a diverse environment.
Solutions Engineer supporting sales team with technical knowledge of F5 solutions. Focused on achieving sales targets and delivering value through effective solutions.
Senior Solutions Consultant at Intapp, guiding firms on technical evaluations and software solutions. Collaborating with sales and consulting to maximize client value across territories.
Microsoft Dynamics 365 Sales Solution Engineer gathering technical requirements and proposing solutions based on client needs. Contributing to Dynamics CRM implementations across all project phases with a hybrid work environment.
Solution Architect leading design and architecture of RPA solutions with Generative AI at Automation Anywhere. Collaborating with stakeholders to align automation strategies with organizational goals.
Systems Integration Engineer securing and enhancing unmanned systems for Navy and Marine Corps operations. Collaborating with teams to implement advanced cybersecurity measures and conduct risk assessments.
Market Integrations Solution Architect designing secure integration solutions at Cencora, focusing on M&A. Evaluating requirements and ensuring pragmatic designs across cybersecurity and cloud teams.