Operations Manager assisting Microbac leadership in improving lab efficiencies. Overseeing department leads and ensuring compliance with analytical testing requirements.
About the role
- Operations Service Manager at Burlington, leading a team in managing store operations and customer service. Driving business results and supporting store management in staffing and training.
Responsibilities
- Lead the Customer Service and Cashier teams, driving compliance to company policies and standards
- Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers
- Manage the overall execution of operations and receiving SOPS
- Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory
- Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store
- Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning
- Assist in the management of other store operations areas as needed
- Communicate effectively with the District and Regional Management teams
Requirements
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
- Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required
- Ability to lift and move boxes weighing up to 40 lbs
- Experience utilizing scheduling and reporting computer software
- Travel may be required from time to time
Benefits
- Competitive wage
- Flexible hours
- Associate discount
- Medical, dental, and vision coverage
- Life and disability insurance
- Up to 12 days of paid time off annually
- Up to 8 paid holidays
- Paid sick time in accordance with applicable law
- 401(k) plan
- Training and development opportunities
Job title
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Experience level
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Degree requirement
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