Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- Customer Care Specialist at Budderfly managing customer inquiries and portfolios. Providing excellent customer service through various channels like phone, email, and chat.
Responsibilities
- Act as Liaison with management and our customers
- Provide dedication to improve customer service and business productivity
- Proactively manage customer portfolio including billing, IoT, monitoring and customer reach-out.
- Provide excellent and timely customer service through phone, email, chat
Requirements
- Demonstrated experience in customer phone service
- Experience problem solving and providing resolution to billing and other customer care issues
- Minimum HS Degree
- Available Monday-Friday, 9 AM - 6 PM/On-site-Shelton, CT-Headquarters
- Start Immediately
Benefits
- Career advancement opportunities in a fast-growing, supportive company environment
- Competitive pay
- Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
- Opportunity to work as part of a team that values its members and works together to achieve positive change.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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