Technical Support Engineer managing customer support for Smarsh products and services. Focusing on issue diagnosis, troubleshooting, and ensuring customer satisfaction.
About the role
- Customer Support Engineer providing on-site support for semiconductor automation solutions in Ireland. Delivering front-line support, maintenance, and troubleshooting for customer satisfaction.
Responsibilities
- Deliver highly visible, front-line support for field service activities at customer sites
- Perform maintenance and repair of products in line with company standards
- Conduct fault-finding and troubleshooting to resolve or escalate issues within agreed timeframes
- Ensure compliance with all applicable regulations, policies, and safety standards during service activities
- Provide detailed feedback and compile clear, concise reports for customers and internal teams.
Requirements
- University degree or formal qualification in electrical, electromechanical, or mechanical discipline
- Minimum 2 years of field service experience in a related industry
- Strong problem-solving skills and proactive attitude
- Ability to interpret technical documentation, including drawings and electrical schematics
- Familiarity with Ethernet and serial protocol connections; proficient PC skills
- Ability to work independently and collaboratively within a team
- Willingness to travel within EU and US for training
- Full, clean driving license.
Benefits
- Competitive compensation and benefits package
- Professional development and training opportunities
- Opportunity to work on cutting-edge technology in a dynamic environment
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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