Director of Quality Assurance responsible for quality and compliance functions at L.A. Care. Leading auditing, training, and operational improvement to ensure regulatory readiness.
About the role
- VP, Quality Engineering responsible for transforming and institutionalizing Quality Engineering across CFA Institute’s technology organization. Leading multi-year efforts to reduce reliance on outsourced testing and establish modern practices.
Responsibilities
- Architect and execute a multi-year transformation roadmap to rebuild the internal Quality Engineering capability, reducing reliance on outsourced testing and establishing a modern, scalable QE organization.
- Create and institutionalize an enterprise QE strategy, governance framework, and operating model aligned with organizational policy, business priorities, and technology strategy.
- Lead best-practice adoption in automation engineering, quality management, continuous testing, shift-left/shift-right practices, and quality observability.
- Work closely with Engineering, Product Management, Architecture, Security, and Operations to embed QE practices across all functional areas and delivery models (Agile, SAFe, hybrid).
- Shape policies, principles, and quality standards that impact enterprise-wide technology delivery, ensuring alignment with risk, compliance, and organizational objectives.
- Interpret organizational policies into tailored QE procedures, practices, and measurable performance criteria.
- Build a strong internal QE talent pipeline through workforce planning, role design, coaching, and professional development.
- Ensure effective planning and execution of QE operational plans across portfolios, programs, and large-scale initiatives.
- Oversee departmental budgeting, forecasting, and resource planning, ensuring alignment with portfolio demand and organizational priorities.
- Monitor organizational QE performance, including maturity, automation coverage, efficiency, and quality outcomes; report insights and risks to senior management.
- Establish and maintain enterprise dashboards, metrics, benchmarks, and KPIs (e.g., defect density, cycle time, coverage levels, operational impacts).
- Evaluate and select modern testing and automation technologies, platforms, and toolchains to support continuous integration and delivery ecosystems.
- Drive adoption of AI-assisted testing, model-based testing, and emerging technologies.
- Define technical standards and architectures for automation frameworks, test data management, and quality tooling.
- Manage strategic vendor relationships and optimize the mix of internal and external resources.
Requirements
- Bachelor’s degree in computer science or related discipline
- Minimum of 10 years of experience in Information Technology with at least five years of demonstrated experience in leading testing and QE teams.
- Deep expertise with industry automated testing tools.
- Experience in developing testing strategy, plans and test cases.
- Experience with end to end (E2E) testing, systems and integrated testing.
- Experience working in and across both agile and waterfall Software Development Life Cycles (SDLC) including SCRUM, and Scaled Agile Framework (SAFe)
- Strong knowledge and experience with build management tools, software configuration management systems and/or source code version control systems, technical architectures, and testing software and automation
- Ability to create new and unique ideas and an entrepreneurial spirit a plus
- Experience in project management, with skills necessary to interpret what is needed for the success of a project and to create appropriate schedules for timely delivery
- Very high level of organizational and time management skills, including flexibility in competently juggling competing priorities and changing expectations
- Must demonstrate outstanding judgment and mature business skills with the ability to establish a strong rapport with senior management.
- Willingness to ask questions rather than just follow directions is required.
- Must demonstrate good judgment and mature business skills.
- Strong cross-functional partnership skills and ability to assess and evaluate priorities, including information gathered from multiple sources.
- Fluency in English required, global cultural orientation and working experience preferred.
Benefits
- Comprehensive health coverage for you and your family
- Generous leave and time off
- Competitive retirement plans
- Flexible work options
- Wellness, education, and support programs
- Eligibility for an annual incentive bonus
- 12% employer contribution to a 401(k) or pension plan
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