Hybrid Senior Manager, EXO & Logistics QA

Posted 1 hour ago

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About the role

  • Senior Manager Quality leading regional quality activities across Third Party Manufacturers and logistics network. Ensuring compliance with Cosmetic GMP and quality standards for Wella Company in the Americas.

Responsibilities

  • Provides regional leadership for all Quality activities across Third Party Manufacturers (TPMs) and the logistics network in the Americas
  • Ensures compliance with Cosmetic GMP, regulatory requirements, and Wella Quality Standards through robust governance, audits, capability building, and cross‑functional influence
  • Leads and develops the External Operations Quality Team with 3 direct and 1 indirect team members
  • Monitors and governs regulatory compliance and operational performance of TPMs
  • Conducts and approves QA audits at TPMs; ensures timely closure and effectiveness of CAPAs
  • Manages and approves product inspections and the batch release process in SAP
  • Owns nonconformance management and complaint investigations with TPMs and internal Wella functions
  • Leads CAPA governance, tracking actions through to effectiveness verification
  • Drives cross-functional quality projects (test method upgrades, process changes, new product qualification and new TPM onboarding)
  • Analyzes monthly quality KPIs and implement structured continuous improvement plans
  • Ensures product quality through the distribution network
  • Builds quality capabilities in Distribution Centers (DCs) and Customization Centers (CCs)
  • Approves and validates co-packing/manipulation activities for compliance with Wella quality and regulatory standards
  • Ensures full traceability across the distribution network and leads incident blocking, quarantine, and reconciliation of blocked stock
  • Drives harmonization and capability-building initiatives across logistics partners
  • Conducts DC/CC audits and monitors CAPA closure and effectiveness
  • Analyzes monthly quality KPIs and implement structured continuous improvement plans

Requirements

  • 6+ years of experience in Quality within cosmetics, personal care, or consumer goods
  • Experience with OTC drugs or Food Supplements is a plus
  • Bachelor’s degree in Chemistry or related technical field
  • Strong knowledge of Cosmetic GMP, FDA regulations, and quality standards
  • Experience in TPM and DC/CCs audits
  • Demonstrated people leadership (direct or matrix)
  • Willingness to travel up to 20 % (primarily within Americas)
  • Strong project management and stakeholder management skills
  • Proficiency in SAP and Microsoft Office

Benefits

  • health insurance
  • life and disability insurance
  • 401(k) retirement plan
  • paid holidays
  • paid time off (PTO)

Job title

Senior Manager, EXO & Logistics QA

Job type

Experience level

Senior

Salary

$0 per year

Degree requirement

Bachelor's Degree

Location requirements

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