Governance & Operation Specialist enhancing service delivery across France and Luxembourg. Engaging with teams to maintain quality frameworks and drive continuous improvement initiatives.
About the role
- Sr. Director of Data Governance at Broadridge working with Legal, Risk, and AI teams to ensure data governance compliance. Leading contract lifecycle activities and advocating for strategic data usage across business units.
Responsibilities
- Review and triage incoming Data Use Governance (DUGC) Case submissions; coordinate required reviews with Legal, Privacy, Artificial Intelligence Governance Team and New Product Risk to determine next steps and timelines.
- Advocate for data as a strategic asset across business units.
- Understand the source of where data originates and the contracts that govern the data within Broadridge business units.
- Maintain clear documentation of the action/resolution taken by Broadridge for each submission.
- Lead contract lifecycle activities: conversion, repapering, template finalization with Legal and client teams, and post‑acquisition audits.
- Manage and resolve contract redlines rapidly by coordinating cross‑functional stakeholders (Legal, Tech, BISG, Procurement, external counsel).
- Negotiate with Broadridge clients to represent company contract and data requirements (Polished and Professional negotiator).
- Understand and apply Broadridge pricing models; create and project cost estimates tied to client requests and internal proposals.
- Maintain clear documentation and reporting on case status, audit findings, contract changes and risks; escalate issues that require executive attention.
- Document process knowledge to enable team scalability and audit trail.
- Define KPIs to measure the effectiveness of data governance initiatives.
- Provide regular reports to executive leadership on data governance progress and impact.
Requirements
- Bachelor’s degree in Business Administration, Computer Science, or equivalent; advanced degree or certifications a plus.
- 5–10+ years’ experience in the financial services industry with demonstrated contract and data governance exposure, preferably in a fast-paced tech or product environment.
- Proven experience managing cross‑functional projects involving Legal, Privacy, AI, Risk and Product stakeholders.
- Strong organizational and client service skills.
- Strong familiarity with contract lifecycle management, redline negotiation and repapering processes.
- Ability to understand Broadridge pricing models and produce cost projections.
- Ability to work closely with Clients to negotiate contract issues and/or data usage issues.
- Proficient in Microsoft Word, Excel and PowerPoint; comfortable with project management and collaboration tools (e.g., JIRA, Confluence, SharePoint, CRM systems).
- Excellent written and verbal communication, stakeholder management, problem solving and prioritization skills.
Benefits
- Please visit www.broadridgebenefits.com for information on our comprehensive benefit offerings for this role.
- All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.
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