Hybrid Salesforce Product Owner

at Brillio

• Job title: Salesforce Product Owner
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Cloud
• Location requirements: Hybrid, Guadalajara, Mexico

About the role

• Product Owner managing Salesforce platform vision and backlog prioritization. Collaborating with stakeholders and Agile teams to deliver high-quality solutions in banking and automotive finance.

Responsibilities

• Define and communicate the product vision and strategy for the Salesforce platform, ensuring alignment with overall business objectives.
• Create, maintain, and prioritize the product backlog (epics, features, and user stories) based on business value, customer needs, and changing requirements.
• Collaborate with prospective users and stakeholders across Sales, Marketing, and Service teams to understand their needs and translate them into clear, detailed user stories with acceptance criteria.
• Work closely with the development team, Scrum Master, Business Analysts, and QA analysts, participating in all Agile ceremonies (sprint planning, daily scrum, sprint reviews, retrospectives) to ensure timely delivery of high-quality solutions.
• Act as the primary point of contact between business stakeholders and the development team, providing regular updates on product progress, timelines, and release contents.
• Support UAT processes and conduct initial acceptance testing of user stories to ensure the delivered product meets the defined requirements.
• Define and track key performance indicators (KPIs) and metrics to assess product performance, user adoption, and ROI, using insights to drive continuous improvement.

Requirements

• Domain Knowledge - Should possess strong Domain knowledge in BFSI. Knowledge of Automotive Finance is a desired attribute.
• Should have multilingual capability - Spanish, English (Good to have skill)
• Experience: Atleast 3+ years of experience as a Product Owner or in a similar role within an Agile environment, with a strong focus on Salesforce solutions.
• Strong exposure to Banking Customers and with good knowledge of Automobile based Financing/Insurance.
• Overall experience should be 8+ - years.
• Salesforce Expertise: Deep knowledge of the Salesforce platform, including core clouds (Sales Cloud, Service Cloud, etc.), configuration, and customization capabilities.
• Agile Methodologies: Strong understanding of Agile principles and methodologies, particularly Scrum and Kanban.
• Technical Aptitude: Ability to bridge the gap between business needs and technical implementation, though extensive coding knowledge is not required.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
• Communication: Excellent verbal and written communication, presentation, and interpersonal skills to effectively collaborate with stakeholders at all levels.
• Certifications : Salesforce Certified Administrator or Salesforce Certified Platform App Builder.
• Certified Scrum Product Owner (CSPO) or SAFe Product Owner/Product Manager (POPM) certification.