Digital Platform Analytics & Reporting Manager developing dashboards and analytics reporting for customer journey insights at USG. Leading initiatives to drive informed decision - making and enhance customer experiences.
About the role
- Gerente Executivo de Serviços Compartilhados responsável por processos financeiros em empresa de distribuição de bens. Liderando automação e eficiência operacional no Centro de Serviços Compartilhados.
Responsibilities
- Manage Accounts Payable and Accounts Receivable operations
- Monitor and control the Shared Services Center's operational workflows
- Ensure efficient execution of financial processes with an end-to-end perspective
- Lead process automation and digitalization initiatives
- Reduce rework, bureaucracy, and interdepartmental dependencies
- Drive the evolution of systems and tools to achieve scalability
- Manage KPIs, SLAs, and operational performance
- Liaise with technology teams to implement improvements
- Lead and develop the team
Requirements
- Experience in a Shared Services Center (SSC) or similar back-office structures
- Strong experience in financial processes (accounts payable and receivable, cash flow)
- Hands-on experience with process automation (RPA, workflows, integrations, etc.)
- Ability to understand and optimize end-to-end processes
- Proven experience leading structured teams, including:
- Management of operational teams and analysts (SSC)
- Definition of structure, roles, and seniority levels
- Team development and progression (feedback, performance, succession)
- Management of targets, SLAs, and productivity metrics
- Establishment of management cadences and operational monitoring
- Experience working in high-volume, deadline-driven, and efficiency-focused environments
- Ability to lead teams in transformational contexts, driving cultural change, adoption of new tools, and process improvement
- Strong stakeholder engagement with business and technology areas
- Preferred qualifications:
- Experience in environments with multiple sites or decentralized operations
- Prior experience in SSC transformation or evolution
- Familiarity with tools such as RPA, BPM, ERP, and integrations
- Experience with rapid growth or the integration of operations
Benefits
- Meal and grocery vouchers (VA/VR)
- Health insurance
- Sesc membership
- Life insurance
- Dr. Alper (telemedicine service)
- Profit-sharing (PLR)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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