Analyst ensuring data quality and reporting consistency in the bank’s financial operations. Responsible for data analysis and visualization supporting management decisions.
About the role
- Analista de Negócio Pleno no Brasilseg responsável por implementação de iniciativas para retenção de clientes e aumento da percepção de valor.
Responsibilities
- Identify opportunities and develop initiatives aimed at leveraging customer retention and loyalty strategy.
- Implement and monitor pilots/POCs to test hypotheses in order to capture opportunities to improve perceived value and retention.
- Interact with customer-related areas at BB Seguros and with Brasilseg Product teams to identify business opportunities that positively impact results and/or the customer experience.
- Monitor customer indicators and propose actions to amplify results.
- Create and update presentations on results and the area’s strategies.
- Manage the backlog of initiatives to optimize the profitability of the customer portfolio.
Requirements
- Bachelor’s degree (completed);
- Intermediate Microsoft Office skills;
- Knowledge of business topics and customer experience-related matters;
- Familiarity with goals or performance indicators related to customer experience;
- Differential: experience querying databases using SQL.
Benefits
- Health insurance;
- Dental insurance;
- Funeral insurance;
- Transportation allowance (Vale Transporte);
- Meal voucher (Vale Refeição);
- Food allowance (Vale Alimentação);
- 13th-month food voucher;
- Group life insurance;
- Private pension plan;
- Childcare and/or nanny assistance;
- Profit sharing (PLR);
- Gympass;
- Birthday day off;
- Corporate university with over 500 courses;
- Integrated Health Program: mental, social, financial and physical health;
Job title
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