Account Coordinator at Brand Momentum responsible for executing client programs and managing program schedules. Requires strong organizational skills and client relationship management.
Responsibilities
Execute the Client programs with excellence
Operate as a point of contact for any and all matters specific to account coordination
Build and maintain strong, long-lasting relationships with the BMI team and our client(s)
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Track and assess key account metrics
Prepare reports on account status
Identify challenges and opportunities
Escalate account issues in a timely and proactive manner
Operate as Field, and sometimes Client liaison
Work with the recruitment team to ensure all staffing is delivered on time and with the desired quality of hires
Resolve contracts as required
Handle complaints or emergencies periodically
Training – online training, resource materials, plan and help with in-person training
Maintain detailed program workbooks, updated critical paths and priority lists weekly
Attend all necessary events as needed from the direction of the Account Supervisor
Requirements
Enrolled in Post-Secondary Education, with a preference for Marketing and Events
Experience in Production & Asset Management
Must be able to travel - some overnight
Must have a car and valid driver’s license
May occasionally be required to lift, carry, push, pull or otherwise move heavy objects at events
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