Duty Manager overseeing online department operations at Coles. Ensuring customer satisfaction and supporting a team of Personal Shoppers in a retail environment.
About the role
- Drive change management initiatives for bp’s mobility & convenience business transformation. Integrate change strategies and lead stakeholders to ensure successful adoption across Europe.
Responsibilities
- Lead and integrate change management for bp’s mobility & convenience Europe business’ transformation programmes.
- Create and run an integrated change roadmap spanning all value creation programmes included in M&C Europe’s transformation.
- Define change approach, standards, and tailor toolkits and ensure each programme applies them consistently.
- Map and manage stakeholders impacted by and required to support the implementation of change initiatives.
- Lead cross-programme and Region impact assessments, readiness reviews, and business readiness affecting sites and customers.
- Create the target culture working with M&C leaders to define the behaviours needed to drive business transformation.
- Partner with business and country comms leads to develop the communications materials required to successfully embed change.
Requirements
- Significant experience leading complex, multi-programme change in retail, convenience, energy, mobility, or similar operational, safety-critical environments.
- Proven track record of integrating change programmes.
- Strong facilitation and influence skills at executive and field levels; comfortable working with franchisees/operators and third parties.
- Data-driven approach to adoption and benefits tracking; capable with dashboards and insight storytelling.
- Formal change credentials (e.g., Prosci/ADKAR, BSc or MSc in organisational psychology) and familiarity with Lean/Agile a plus.
Benefits
- Flexible working options
- Collaboration spaces in a modern office environment
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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