EN
EnsoDataUser Experience Designer
User Experience (UX) Designer focused on optimizing web and mobile applications for healthcare technology. Collaborating with cross - functional teams to enhance user efficiency and satisfaction.
About the role
- The Customer Master Data Process Design Manager provides support to the Head of Transformation and Innovation - Customer and is responsible for the management of the relevant Customer Master Data processes with the bp group’s Enterprise Activity Model (EAM).
- The role will support the design, development and delivery of the Customer process strategy and process performance outcomes for bp.
- This includes accountability for end-to-end process design for Customer Master Data, actively working with key stakeholders across the bp group such as Finance and Procurement.
- The Process Design Manager is expected to drive process standardization, harmonization, and integration across business units, ensuring that processes are optimized for efficiency, compliance, and customer experience.
- The role is responsible for developing and implementing end to end aspirational global process standards for the future.
- Working with key stakeholders across the bp group e.g. C&P, Finance and Procurement, conduct fit-gap analyses to identify differences between current and future processes.
- Lead improvement initiatives to align with the new standards, ensuring consistency in standardization, automation, controls, and digitization across the organization.
- The role will be responsible for defining process KPIs, actively monitoring and analyzing regional and global process performance to identify improvement opportunities and to facilitate end-to-end process design / optimization.
- The post holder will provide primary support to the relevant Process Advisory Groups and councils to ensure process efficiencies are identified and realized.
- The Process Design Manager will need to maintain high standards of communication, impact analysis and evaluation of process changes.
- In addition, the Process Design Manager is accountable for building and developing capability within the team and providing expert guidance in the above process areas.
Requirements
- Bachelor's degree or equivalent in related area, or related experience with 15 + years' experience.
- Significant operational experience in business shared services, outsourcing or similar
- Considerable Business / Process Analysis experience, preferably with strong (super) user interaction
- Strong knowledge of tools and systems associated with data gathering, compilation and analysis
- Demonstrated hands on experience in process management and re-engineering
- Have in-depth knowledge of Customer Master Data Management processes including key roles, departments, and common Process Performance Indicators
- Track record of experience in developing business requirements and/or participation in a large-scale process re-design initiative
- Relevant, previous experience with continuous improvement tools and methodologies
- Knowledge of project and change management methodologies and financial/operational control practices
- Strong interpersonal and influencing skills and ability to communicate clearly within the organization, internal and external to FBT
- Very strong problem-solving and analytical skills
- Strong PMO and/or operating rigor are clear essentials for this role given the strong focus on process discipline and standard adherence required
- Skilled in Microsoft suite of applications (Visio, Excel, PowerPoint, Project)
- Personal time management skills and ability to meet individual and team deadlines
- Ability to think outside-the-box
Benefits
- Relocation Assistance: This role is eligible for relocation within country
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