Hybrid Customer Master Data Process Design Manager

at bp

• Job title: Customer Master Data Process Design Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Pune, India

About the role

• Customer Master Data Process Design Manager responsible for process design and performance outcomes for bp's energy business. Collaborating with stakeholders to enhance efficiency and compliance.

Responsibilities

• The Customer Master Data Process Design Manager provides support to the Head of Transformation and Innovation - Customer and is responsible for the management of the relevant Customer Master Data processes with the bp group’s Enterprise Activity Model (EAM).
• The role will support the design, development and delivery of the Customer process strategy and process performance outcomes for bp.
• This includes accountability for end-to-end process design for Customer Master Data, actively working with key stakeholders across the bp group such as Finance and Procurement.
• The Process Design Manager is expected to drive process standardization, harmonization, and integration across business units, ensuring that processes are optimized for efficiency, compliance, and customer experience.
• The role is responsible for developing and implementing end to end aspirational global process standards for the future.
• Working with key stakeholders across the bp group e.g. C&P, Finance and Procurement, conduct fit-gap analyses to identify differences between current and future processes.
• Lead improvement initiatives to align with the new standards, ensuring consistency in standardization, automation, controls, and digitization across the organization.
• The role will be responsible for defining process KPIs, actively monitoring and analyzing regional and global process performance to identify improvement opportunities and to facilitate end-to-end process design / optimization.
• The post holder will provide primary support to the relevant Process Advisory Groups and councils to ensure process efficiencies are identified and realized.
• The Process Design Manager will need to maintain high standards of communication, impact analysis and evaluation of process changes.
• In addition, the Process Design Manager is accountable for building and developing capability within the team and providing expert guidance in the above process areas.

Requirements

• Bachelor's degree or equivalent in related area, or related experience with 15 + years' experience.
• Significant operational experience in business shared services, outsourcing or similar
• Considerable Business / Process Analysis experience, preferably with strong (super) user interaction
• Strong knowledge of tools and systems associated with data gathering, compilation and analysis
• Demonstrated hands on experience in process management and re-engineering
• Have in-depth knowledge of Customer Master Data Management processes including key roles, departments, and common Process Performance Indicators
• Track record of experience in developing business requirements and/or participation in a large-scale process re-design initiative
• Relevant, previous experience with continuous improvement tools and methodologies
• Knowledge of project and change management methodologies and financial/operational control practices
• Strong interpersonal and influencing skills and ability to communicate clearly within the organization, internal and external to FBT
• Very strong problem-solving and analytical skills
• Strong PMO and/or operating rigor are clear essentials for this role given the strong focus on process discipline and standard adherence required
• Skilled in Microsoft suite of applications (Visio, Excel, PowerPoint, Project)
• Personal time management skills and ability to meet individual and team deadlines
• Ability to think outside-the-box

Benefits

• Relocation Assistance: This role is eligible for relocation within country